IT Technology Coordinator

FlagshipKansas; Lawrence, Northern (KS, KY); Hybrid; USD 62,000 - 64,000; Full time

Job summary

The University of Kansas Lawrence Campus is seeking a Technology Coordinator within the KU IT Technology Support Center (TSC). You will supervise technicians, prioritize requests, and resolve complex issues across Windows, MacOS, and Linux environments.

Responsibilities include delivering frontline technical support, coordinating projects, maintaining knowledge bases, and assisting with equipment imaging and procurement.

Qualifications

• Education as listed: HS diploma/GED or higher, plus relevant experience.
• Two years of professional experience supporting Windows and MacOS in academic/corporate settings.
• Two years of customer-service experience in an academic or corporate environment.
• Excellent written communication skills evident in application materials.
• Demonstrated basic troubleshooting in enterprise network management.

Responsibilities

• Provide general technical support via phone, email, chat, or in person.
• Assign, organize and prioritize projects for the technical support team and supervise it.
• Troubleshoot hardware and software issues and advise users on system specs.
• Meet customer requirements with first-contact resolutions and document tickets.
• Provide quotes for new equipment; maintain inventory and image new computers.
• Perform special projects and other duties as assigned.

Skills

Customer service

Written communication

Troubleshooting

Team supervision

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Tools

Windows

MacOS

Linux

Active Directory

SCCM / Configuration Manager

TeamDynamix

Imaging software

Job description

at University of Kansas in Lawrence, Kansas, United States

Job Description

33703BR

Position Overview:

The Technology Coordinator position is assigned to a KU IT Technology Support Center ( TSC ) and is responsible for managing the technicians and activities related to solving technical issues for customers. A functional supervisory position, this job coordinates team activities with team members of the TSC at the university. The position is expected to prioritize support requests while documenting the needs and support provided, and to actively resolve client requests by interpreting and troubleshooting complex issues. The position serves as the first point of escalation for troubleshooting of workstations, hardware/software, and/or printer problems. The position assists TSC users (students, faculty, staff, researchers) via telephone, email, chat and in person with a wide range of questions, problems, and requests related to classroom technologies, desktop software, hardware, peripherals, network issues, and application and other issues on a variety of different platforms including Windows, Mac OS, and Linux.

Under direct supervision, the Technology Coordinator monitors, troubleshoots, and tests enterprise IT systems. The position provides a high degree of technical skill for the installation, repair, and maintenance of systems, and participates in the implementation of new systems and upgrades.

KU is not able to provide H-1B sponsorship for this position.

Job Description:

25% – Provide general technical support via phone, email, chat, or in person. Identify if the technical issue can be quickly resolved or it needs researching by a higher-level technical support unit. Technical administration of Windows, Mac OS, and (as qualified) Linux based Operating Systems.

20% – Assign, organize and prioritize projects for the technical support team. Work with Technical Support Center ( TSC ) Assistant Director to supervise the team. Provide team with function and technical direction and leadership at instruction of Assistant Director. Develop and provide Key Performance Index ( KPI ) and Business Process Improvement ( BPI ) to encourage performance improvement, effectiveness and efficiency. Key elements of the performance metrics should address are Quality of Services, Customer Satisfaction, Timely Delivery, Cycle Time Reduction, Fulfilling Commitments and Alignment with KU IT Organization Mission.

20% – Troubleshoot hardware and software issues. Effectively consult with users about computer system issues, such as requirement analysis, computer hardware/software/network system specifications, maintenance, development, support and cost.

20% – Meet customer requirements through first contact resolutions with excellent customer satisfaction. Confirm customer understanding of the solution and provide additional customer education as needed. Create and document trouble tickets as indicated by the workflow. Create and update procedures and knowledgebase articles. Develop broad and in-depth knowledge of software and hardware that are unique to the Technical Support service area.

10% – Provide quotes for new equipment, procurement and consult on equipment as needed. Maintain accurate inventory information for both hardware and software products. Install and upgrade new computer equipment including imaging of new computers.

5% – Performs special projects and other duties as assigned.

Required Qualifications:

1. High school diploma\\ GED and four years relevant professional experience or an Associate’s degree and two years of relevant professional experience or a Bachelor’s degree.

2. Two years of professional experience supporting Microsoft Windows systems and MacOS systems in an academic or corporate environment.

3. Two years of experience providing customer service in an academic or corporate environment.

4. Excellent written communication skills as evident by application materials.

5. Demonstrated experience with basic troubleshooting in network management in an enterprise network.

Preferred Qualifications:

1. Bachelor’s degree, technical college certificate, or higher degree in a technology related field.

2. Experience providing technical support and excellent customer service in an academic environment to the campus population.

4. Experience with specialty research workstations and instrumentation computers.

5. Experience providing general audio-visual systems support.

6. Experience with imaging software.

7. Experience with Microsoft Active Directory.

8. Experience with Microsoft System Center & Configuration Manager ( SCCM , now MCM ).

9. Knowledge of LAN / WAN principles and protocols.

10. Experience with a Ticketing System such as Team Dynamix.

11. Experience in creating technical documentation.

12. Experience with automated patch systems.

13. Supervisory experience.

14. Working knowledge of KU Information Technology processes and policies.

Contact Information to Applicants:

[e-mail]

Advertised Salary Range:

$62,000-$64,000

Application Review Begins:

05-Oct-2026

Anticipated Start Date:

19-Oct-2026

Primary Campus:

University of Kansas Lawrence Campus

FTE :

1.0

Reg/Temp:

Regular

FLSA Status:

Nonexempt

Employee Class:

U-Unclassified Professional Staff

Work Schedule:

M-F, 8-5pm

Job Family:

Work Location Assignment:

On-Site

Disclaimer:

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university’s programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX, [e-mail], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY .