Network Analyst II (NOC)

Uniti; Oregon; Hybrid; USD 46,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance Plan

401K Plan

Health & Flexible Spending Account

Life and AD&D, Spousal Life, ChildLife

Job summary

Uniti is hiring a Tier 3 Network Analyst to ensure reliability and performance of our nationwide fiber network. You will provide advanced support for backhaul, Ethernet, waves, and dark fiber, perform routing and switching tasks, and document configurations and fixes. Remote work options are available across the country.

The role emphasizes strong troubleshooting, collaboration with Tier 1/2 teams, and staying current with telecom fiber technologies to improve network operations.

Qualifications

• Associate Degree in a technical discipline with 4–6 years of technical/telephony experience, or 7+ years in related network operations.
• Strong knowledge of routing and switching technologies and telecom fiber applications.
• Excellent written and verbal communication and collaboration skills.

Responsibilities

• Provide advanced technical support for network products including cell site backhaul, Ethernet, waves, and dark fiber.
• Analyze and troubleshoot complex network issues to identify root causes and implement effective solutions.
• Collaborate with Tier 1 and Tier 2 support teams to expand knowledge and efficiently resolve problems.
• Perform network routing and switching operations to optimize performance and reliability.
• Maintain clear documentation of network configurations, processes, and troubleshooting steps.

Skills

Routing and switching

Troubleshooting

Communication

Telecom fiber technologies

Education

Associate Degree in a technical discipline

Bachelor’s degree or equivalent experience preferred

Job description

Uniti is a premier insurgent fiber provider

Dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

About This Role

As a Tier 3 Network Analyst, you will play a critical role in ensuring the reliability and performance of our network infrastructure. You will be responsible for providing advanced support for a range of network products, including cell site backhaul, Ethernet, waves, and dark fiber. Your technical expertise in routing and switching, along with your troubleshooting skills, will be essential in resolving complex network issues and ensuring seamless communication across the network.

This position can be filled remotely anywhere within the country.

What You’ll Do

• Provide advanced technical support for network products including cell site backhaul, Ethernet, waves, and dark fiber
• Analyze and troubleshoot complex network issues to identify root causes and implement effective solutions
• Collaborate with Tier 1 and Tier 2 support teams to expand knowledge and efficiently
• Perform network routing and switching operations to optimize network performance and reliability
• Maintain clear and concise documentation of network configurations, processes, and troubleshooting steps
• Communicate effectively with internal teams and external stakeholders to provide updates and solutions to network issues
• Stay updated with the latest advancements in telecom fiber technologies and integrate them into network operations as needed
• Conduct regular network performance assessments to identify areas for improvement and implement necessary changes
• Participate in network planning and development to enhance existing network infrastructure
• Ensure compliance with industry standards and company policies in all network operations

Do You Have?

• Strong knowledge of routing and switching technologies
• Proven troubleshooting skills in complex network environments
• Excellent written and oral communication skills
• Familiarity with telecom technologies and their applications
• Ability to work collaboratively in a team-oriented environment
• Detail-oriented with strong analytical skills
• Ability to manage multiple tasks and prioritize effectively

Even Better

• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, Telecommunications, or related field preferred
• Certifications such as CCNA, CCNP, or equivalent are highly desirable

Minimum Requirements

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 7+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

The compensation range for this position is from $46,100 - $58,800.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Physical Tasks

• Sitting and Stationary: 67-100%
• Carrying: Occasionally: 0-33%
• Lifting-Lowering >1-15 lbs: Occasionally: 0-33%
• Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%
• Fine Manipulating: Frequently: 34-66%

Audio Visual Needs

• Hearing: Continuously: 67-100%
• Near Vision: Continuously: 67-100%
• Far Vision: Occasionally: 0-33%
• Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance

• Computer
• Printer
• Telephone
• Basic Office Supplies

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network.

Notice to Applicants

Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.