IT Tech

Prime Healthcare; Woonsocket (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

Landmark Medical Center in Woonsocket, RI, part of Prime Healthcare, is hiring an IT Technician to support desktop computing systems and end-user devices for staff and clinicians.

You will troubleshoot hardware and software issues, maintain system availability, and collaborate with the IT team to deliver high-quality patient care through effective technology. Travel up to 50% may be required.

Qualifications

• High school diploma required for hires before 9/2026; higher degrees may be required for later hires.
• Associate’s or higher degree in IT or related field is preferred.
• Bachelor’s degree in IT or related field is advantageous.
• Relevant IT certifications such as CompTIA A+ or Network+ are encouraged.
• Proven IT support experience, preferably in a healthcare setting.
• Strong knowledge of hardware, software, and networking concepts.
• Excellent troubleshooting and problem‑solving abilities.
• Strong communication and interpersonal skills necessary for patient care.
• Understanding hospital IT operations and use of IT applications in healthcare.
• Willingness to travel up to 50%.

Responsibilities

• Provide technical support and maintenance for desktop computing systems.
• Troubleshoot hardware and software issues to ensure device availability.
• Deliver excellent customer service to staff and clinicians.
• Collaborate with IT team to support high-quality patient care through technology.

Skills

Troubleshooting

End-user support

Communication skills

Interpersonal skills

Travel up to 50%

Healthcare IT understanding

Education

High school diploma or equivalent

Associate’s degree in Information Technology or related field

Bachelor's degree in Information Technology or related field

Certifications (e.g., CompTIA A+, Network+)

Job description

Overview

At Landmark Medical Center, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, Landmark Medical Center is actively seeking new members to join its award-winning team!

Landmark Medical Center is a 214-bed acute care hospital in Woonsocket, RI. The hospital has been “A”rated for patient safety by The Leapfrog Group and has received numerous Healthgrades awards for patient safety excellence, heart care, and orthopedics. Originally known as the "Woonsocket Hospital," Landmark Medical Center has been serving the communities of northern Rhode Island and southern Massachusetts since 1873. Learn more at www.landmarkmedical.org.

Responsibilities

The IT Technician is responsible for providing technical support and maintenance for desktop computing systems. This role involves troubleshooting hardware and software issues, ensuring the availability and functionality of end-user devices, and delivering excellent customer service to staff and clinicians. The IT Desktop Technician will work closely with the IT team to support the organization’s mission of delivering high-quality patient care through effective use of technology.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1. High school diploma or equivalent if hired before 9/2026

2. Associate’s degree in Information Technology, Computer Science, or related field required if hired after 9/2026

3. Bachelors degree in Information Technology, Computer Science, or related field preferred

4. Relevant certifications (e.g., CompTIA A+, Network+, or similar).

5. Proven experience in IT support or a similar role, preferably in a healthcare environment.

6. Strong knowledge of computer hardware, software, and networking concepts.

7. Excellent troubleshooting and problem-solving skills.

8. Strong communication and interpersonal skills.

9. Understands hospital business operations and structure, general requirements in an integrated delivery system, and use of IT applications in the practicing healthcare environment.

10. Open to travelling up to 50% of the time.

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Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf