IT Systems User Administrator & Analyst

NBT Bancorp Inc.; Norwich (CT); On-site; USD 67,000 - 89,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical Coverage

Retirement Plans

Parental Leave

Employee Assistance Program

Job summary

NBT Bancorp Inc. is seeking an experienced IT Specialist in Norwich, CT to administer user accounts, manage permissions, and support complex department tasks.

You will collaborate with department managers to ensure timely delivery and contribute to improvements in systems and processes. The role requires an Associates degree in IT or equivalent experience, 5+ years in IT with at least 3 years in user account administration, and strong knowledge of AD and MS Office.

Qualifications

• Associates degree in IT or equivalent education and experience.
• 5+ years IT work experience including 3 years in User Account Administration.
• Experience in managing user accounts, permissions and related processes.

Responsibilities

• Research, analyze and resolve complex departmental issues and assist with escalated user inquiries.
• Administer user accounts, perform health checks, license management, adds/moves/deletes.
• Make daily decisions to assign work and coordinate workflow.
• Lead projects as assigned and maintain department knowledgebase.

Skills

BCP experience

AD administration

User accounts management

Analytical skills

MS Office (Word/Excel)

Education

Associates degree in IT

Tools

Active Directory

Job description

Pay Range

Pay Range: $32.05 - $42.73

Reporting to the Technology Services manager, the incumbent works closely with department manager to ensure all departmental tasks are performed within established timeframes. Administer, maintain, and recommend improvements on assigned systems. Handles more complex tasks within the department. Responsible for Project Management of special projects as assigned.

Education and Experience

Education and Experience: Associates degree in an Information Technology related discipline or equivalent education and experience 5+ years information technology work experience including 3 years minimum work experience in User Account Administration

Skills and Abilities

• Experience with business continuity planning, testing, auditing, and risk analysis.
• Experience with Microsoft Active Directory administration and other operating systems.
• Experience administrating application specific user accounts and permissions.
• Must possess analytic skills.
• Comprehensive understanding of Microsoft Office. Specifically MS Word and MS Excel.

Unique Job Characteristics and Requirements

Unique Job Characteristics and Requirements: May require nights and weekends. Requires a valid driver’s license.

Tasks Performed

• 30% Research, analyze and resolve complex problems / issues related to the deparments activity. Assist other department staff by handling escalated customer issues and answering questions.
• 25% Assists all lines of business with user account administration and management for core applications. This will include service pack installation, health checks, licensing, adds, moves and deletes.
• 20% Make daily decisions regarding the assignment of work and the coordination of workflow.
• 10% Responsible for project management of special projects when assigned.
• 10% Responsible for updating and managing department process and procedures in knowledgebase.
• 5% Other duties as assigned.

Physical Requirements

Physical Requirements: Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NTB believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future Paid Sick and Safe Leave: For your health and safety. Employee Assistance Program (EAP): Access to support and resources. Financial and Banking Services: Various banking services benefits and financial planning assistance.

Eligibility and Sponsorship

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

EEO and Diversity

EEO is the law EEO is the Law Poster Supplement Pay Transparency Nondiscrimination Provision Family Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act (EPPA) NBT Bank is an equal opportunity employer and fully supports a diversified environment.

We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [e-mail]. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:0 AM to 5:0 PM EST.