Adjustor I

NBT Bancorp Inc.; United States; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Medical Coverage

401(k) Plan with employer matching

Parental Leave

Tuition Reimbursement

Job summary

NBT Bank is seeking a handler for delinquent consumer and residential mortgage accounts. The role involves contacting past-due accounts, researching misposted payments, and coordinating with supervisors to resolve issues. Flexibility with evening hours is required.

You will review collateral and assist in decisions regarding foreclosure, repossession, or legal action, while maintaining comprehensive reports and records. Excellent communication and Excel skills are essential.

Qualifications

• High School Diploma or GED; customer service experience preferred.
• Strong communication and negotiation skills.
• Proficiency in Word and Excel.

Responsibilities

• Contact past-due consumer and residential mortgage accounts for payment (80%).
• Recommend accounts for foreclosure, repossession and legal (10%).
• Research accounts with lost or misapplied payments.
• Review problem accounts with supervisors or department manager.
• Ensure timely procedures are met to exercise the Bank’s rights.
• Prepare reports and maintain appropriate files.

Skills

Communication

Word & Excel proficiency

Negotiation

Education

High School Diploma or GED

Job description

Pay Range:

$18.50 - $20.81

Responsibilities:

Responsible for contacting customers with delinquent consumer and residential mortgage accounts. Researches, maintains and processes account transactions. Recommends foreclosure, repossession and or accounts for legal. Works with internal and external customers, and branch personnel to resolve problems or answer questions that may arise. Researches lost or mis-posted payments for customer accounts. Reviews collateral prior to any actions the Bank may take. Reviews with supervisor and/or department manager any problem accounts. Prepares reports and maintain appropriate files as needed.

Education and Experience:

High School Diploma or GED Customer service experience preferred

Skills and Abilities:

Good communication skills. PC skills with proficiency in word and excel. Ability to negotiate

Unique Job Characteristics and Requirements:

Some evening hours required.

Tasks Performed:

• 80% Contact past due consumer and residential mortgage customer accounts for payment.
• 10% Recommend accounts for foreclosure, repossession and legal.
• Research accounts for lost or misapplied payments.
• Review problem accounts with supervisors and/or department manager as required.
• Ensure timely procedures are met to exercise the Bank’s rights.
• 5% Prepare reports and maintain appropriate files as needed.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers.
• Stationary 75% of time or greater.
• Move Objects to Maximum 10 lbs.

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority.

NTB provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future.
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Other Information

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

EEO / Diversity Statements

E E O is the law

EEO is the Law

Poster Supplement Pay Transparency Nondiscrimination Provision Family Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act (EPPA)

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is inclusive and supportive of individual needs.

If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [e-mail].

The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.