IT Systems Support -White Glove Tech

Motion Recruitment; Atlanta, Northern (GA, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Savings Plan

Tuition Reimbursement

Vacation or PTO

Paid Holidays

Paid Personal Days

Short-Term and Long-Term Disability

Paid Time Off

Job summary

Motion Recruitment is seeking a high-level IT Support professional to assist C-suite and VIP users. The role covers on-site and remote support for computers, mobile devices, and Microsoft 365 tools, ensuring professional, discreet, and timely service.

You will join a team of 20+ IT support staff serving North America, with a focus on rapid triage and top-tier user experience. The ideal candidate has 5+ years in IT support, broad Windows/macOS knowledge, and strong communication across mediums to

Qualifications

• Bachelor’s degree or equivalent experience / certifications.
• 3 years of experience or equivalent education / certifications.
• IT certifications like A+, Network+, MS900, Security+ are a plus.

Responsibilities

• Provide on-site and remote technical support for executives and VIP users.
• Resolve issues across computers, mobile devices, phones, and collaboration tools.
• Support Microsoft 365, Teams, Outlook, and conference room tech.
• Troubleshoot network connectivity and endpoint problems with minimal disruption.
• Coordinate with security, infrastructure, and service desk teams as needed.

Skills

Executive support

MACOS & Windows

O365 & Teams

Network basics

Education

Bachelor's degree or equivalent

IT Certifications

Tools

Fortinet

SharePoint

Power BI

ServiceNow

Intune MDM

Job description

Provide high-level, white-glove technical support for C-suite executives, senior leadership, and designated VIP users. This role provides on-site and remote support for computers, mobile devices, phones, Microsoft 365 applications, collaboration tools, conference room technology, network connectivity, and approved business systems while maintaining professionalism, discretion, and timely communication. This role is on site and will work in theAtlanta office space, locatedin Marietta. You will be a part of and work directly with a team of 20+ north American based IT Support personnel participating in the ticket que.

Required Skills & Experience

• Bachelor’s degree or equivalent experience / certifications
• (3) Years of experience or equivalent education / certifications
• IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus
• 5+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have working knowledge of MACOS, Windows and related O365 platform software, an understanding of standard network architecture and security, experience performing direct and remote triage and with troubleshooting a wide variety of IT issues ranging from acute, single user impact to multi-layer enterprise network operations

Desired Skills & Experience

• Proven ability to operate as a primary contact for a wide range of IT support issues.
• Proven track record of delivering a high level of high touch service.
• Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
• Ability to digest, understand, communicate, and apply new technical information and concepts quickly.
• Ability to communicate clearly across multiple mediums with professionals possessing a wide range of technical acumen for the purpose of organizing efforts to resolve issues.
• Experience with data analytics, Cisco WebEx, Power Bi, SharePoint, Microsoft Teams, Power Platform, Dynamics365 and other Microsoft Office365 tools and platforms, Fortinet network gear and operations, VOIP, ServiceNow, Asset Management, Active Directory, SCCM, iOS, Android and Intune MAM / MDM a plus.

What You Will Be Doing

• Provide responsive on-site and remote technical hardware/software support for C-suite executives, senior leaders, and designated VIP users.
• Identify and resolve computer, notebook, mobile device, phone, printer, peripheral, network, VPN, Microsoft 365, Teams, Outlook, and collaboration tool issues through discussions with users and hands-on troubleshooting.
• Provide first and second level support for identifying, researching, and resolving client/server, application, connectivity, and endpoint issues.
• Identify, research, and resolve complex technical problems while minimizing disruption to executive schedules and business operations.
• Support executive meetings, presentations, Teams meetings, video conferences, and conference room technology to ensure equipment is functioning properly for key meetings and leadership events.
• Serve as a technical escalation point for executive-impacting incidents and coordinate with infrastructure, security, applications, and service desk teams as needed.
• Fielding IT Support calls and tickets
• On-site IT Support and Onboarding related tasks and projects
• Research, documentation, and advanced troubleshooting
• Special Project assignments
• Asset Management
• Network Operations

The Offer

The scope of benefits offered to Company employees may
include:

• Medical, Dental and Vision Insurance
• Basic Life and AD&D Insurance
• 401(k) Savings Plan
• Tuition Reimbursement
• Vacation or equivalent PTO
• Paid Holidays
• Paid Personal Days
• Short-Term and Long-Term Disability Benefits
• Paid Time Off (e.g., sick leave, bereavement leave, jury duty, voting time, shortterm military leave)

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.