IT Systems & Support Specialist

Independent-Bank; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Independent-Bank is seeking an IT professional to assist the IT Manager with overall IT functions including help desk tickets, remote access, server monitoring, VOIP management, and employee computer support.

The role requires a bachelor’s degree in computer science or related discipline (or equivalent) and 2+ years of related experience, along with strong problem solving and communication skills. Equal opportunity employer statement included.

Qualifications

• A bachelor’s degree in computer science or related discipline, or equivalent education and experience.
• 2+ years related experience.
• Strong skills in problem solving and presenting technical information.
• Must be able to handle Software Maintenance and Software Testing.
• Basic understanding of business systems, VOIP, networking, and industry requirements.

Responsibilities

• Evaluates expansions or enhancements by studying workload and capacity of computer system.
• Achieves computer system objectives by gathering data; identifying options; recommending action.
• Confirms program objectives by testing new programs and comparing with standards; modifying as needed.
• Improves existing programs by reviewing objectives and evaluating changes.
• Places software into production by loading software and issuing necessary commands.
• Places hardware into production by establishing connections and issuing commands.
• Maintains system capability by testing computer components.
• Maintains historical records by documenting changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

Skills

Problem solving

Technical communication

Education

Bachelor's degree in computer science or related discipline

Job description

Independent-Bank is seeking an IT professional to assist the IT Manager with overall IT functions including help desk tickets, remote access, server monitoring, VOIP management, and employee computer support.

The role requires a bachelor’s degree in computer science or related discipline (or equivalent) and 2+ years of related experience, along with strong problem solving and communication skills. Equal opportunity employer statement included.