IT Systems Specialist II

Nan Mckay & Associates; Chicago (IL); On-site; USD 17 - 23; Full time

Job summary

Nan Mckay & Associates in Chicago, IL is seeking an IT Systems Specialist II to manage and support multiple computer systems, prepare data analyses, document processes, and develop reports and presentations.

The role requires hands-on SharePoint experience, strong Excel skills, and the ability to train staff, implement upgrades, and provide first-response support with the disaster recovery team to ensure business continuity.

Qualifications

• Four-year degree or equivalent experience in IT-related field.
• One year of work experience or internship experience preferred.
• Proficiency with Microsoft Office applications, especially Excel.
• Experience with SharePoint (2010 or 2016), SharePoint Designer, and InfoPath preferred but not required.
• Hands-on experience with Elite for day-to-day user support and report development.
• Ability to write and maintain technical documentation and explain technical issues clearly.

Responsibilities

• Support multiple systems and monitor employee use, identifying training opportunities.
• Assist IT Systems Coordinator and act as back-up in their absence.
• Assist with implementing technological solutions and upgrades.
• Support call center hardware and software.
• Process new hire, termination, and access paperwork timely and well tracked.
• Organize and maintain the SharePoint wiki site and modify tracking sites.
• Review, process, and collect data for PIC/EIV access accurately.
• Document and update system workflows as required.
• Explain reports and recommendations to multiple audiences.
• Provide first response with disaster recovery team to limit liabilities and ensure business continuity.
• Provide excellent customer service to participants, landlords, coworkers, clients and vendors.
• Conform to PHA Administrative Plan, HUD regulations and local requirements.
• Obtain Housing Choice Voucher Specialist certification within 120 days.

Skills

Microsoft Office

Excel

SharePoint

SharePoint Designer

InfoPath

Elite

Technical documentation

Education

Four-year degree in IT, Public Administration, Social Science or equivalent

Tools

SharePoint (2010/2016)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Systems Specialist II

Full Time hired after 01/01/18 Professional -EEO1 Chicago, IL, US

Salary: $20.00 Annually

SUMMARY: The position duties include a wide range of activities related to the administration and support of the various computer systems, as well a preparing data analysis, documenting processes and procedures as well as developing reports and presentations.

SUPERVISION RECEIVED AND EXERCISED :

Operates under the direct general supervision of the IT Systems Coordinator. The Systems Specialist exercises no supervision over other employees.

ESSENTIAL DUITES AND RESPONSIBILITES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.

• Support multiple systems and monitor employee use, critically examining and identifying training opportunities for employees
• Assist the IT Systems Coordinator and act as back-up in their absence
• Assist with implementing a variety of technological solutions and upgrades
• Support call center hardware and software
• Process all new hire, termination, and access request paperwork in a timely and well tracked manner
• Assist staff in the use and functionality of our systems of record
• Organize and maintain the SharePoint wiki site.
• Modify SharePoint tracking sites as needed
• Review, process, and collect data for PIC/EIV access in a timely and accurate manner.
• Document and update system workflows as required
• Critically evaluate information gathered from multiple sources
• Explain reports and recommendations to multiple audiences
• Perform as "first response" alongside disaster recovery team in emergency situations to limit liabilities and ensure business continuity
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the PHA Administrative Plan, HUD regulations and other state and local requirements
• Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned

DESIRED QUALIFICATIONS:

• A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science or equivalent experience.
• At least one year of work experience that may include internship experiences.
• Proficiency with all Microsoft Office applications, excellent Microsoft Excel skills
• Understanding of and experience with SharePoint (2010 or 2016), SharePoint Designer, and InfoPath is preferred; not required.
• Hands-on experience with Elite preferred. Experience should include day to day user support and report development.
• Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman.
• Experience with Public Housing/Housing Choice Voucher program and or financial systems preferred.
• Self-motivated and focused, with a positive outlook and excellent organizational skills.
• Experience working in a project team-oriented environment.