IT Systems & QA Analyst II (Remote)

Miami Children's Health System; Miami (FL); Remote; USD 65,000 - 90,000; Full time

Job summary

Nicklaus Children's Hospital is seeking an IT Systems & QA Analyst II for a remote role. You will serve as the primary liaison between business stakeholders and technical teams, gather requirements, analyze processes, and recommend technology solutions that align with organizational goals.

You will also perform quality assurance activities, develop and execute test plans, validate system functionality, and support end users during adoption and troubleshooting. Healthcare IT experience is valued.

Qualifications

• Bachelor's Degree in Information Technology or equivalent professional experience.
• Experience with QA and testing processes is required or highly preferred.
• Proven ability to gather requirements and translate them into technical solutions.
• Strong communication with stakeholders and team members is essential.

Responsibilities

• Plans, analyzes, coordinates, and serves as liaison for activities related to new business opportunities.
• Researches new technologies and analyzes business requirements to develop migration plans.
• Develops technical solutions and translates outcomes into functional and business outcomes.
• Escalates issues and documents analysis to support resolution.
• Creates end-to-end test plans and manages execution to ensure project success.
• Performs statistical and analytical research on large data sets for decision making.
• Defines functional and technical specifications for complex programs and projects.
• Collaborates with development teams to provide iterative feedback throughout the project.
• Assists in identifying automation opportunities and integrates them into business processes.
• Troubleshoots and resolves defined application incidents and service requests.

Skills

Business analysis

QA/testing

Test planning

Stakeholder communication

Analytical skills

Problem solving

Team collaboration

Process improvement

Education

Bachelor's degree in Information Technology

Tools

Selenium

Playwright

Test automation

Job description

Job Description - IT Systems & QA Analyst II (Remote) (28620)

Job Description

IT Systems & QA Analyst II (Remote) - 28620

Description

Job Summary

Serves as the primary liaison between business stakeholders and technical teams, gathering requirements, analyzing business processes, and recommending technology solutions that support organizational goals. In addition to business analysis responsibilities, this role performs quality assurance activities, including developing and executing test plans, validating system functionality, and ensuring solutions meet business and technical requirements. Also provides technical support by assisting users with troubleshooting, resolving system issues, training users, and facilitating the successful adoption and ongoing use of technology solutions.

Job Specific Duties

• Plans, analyzes, coordinates, and serves as liaison for the activities, projects, and programs related to new business opportunities.
• Researches developments in new technologies, analyzes and determines business requirements, and develops migration and implementation plans.
• Develops technical solutions to customer problems and translates outcomes into functional and business solutions.
• Escalates issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
• Responsible for creating an end-to-end test plan of projects; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
• Performs statistical and analytical research of large data sets for decision-making and planning purposes.
• Defines detailed functional and technical specifications required to satisfy business requirements for complex and high dollar program and projects.
• Works with the development team to provide continuous iterative feedback on all cycles of the project
• Assists the team in determining which business requirements can and should be automated and how they are then integrated with other business and technical processes.
• Troubleshoots and resolves well-defined application incidents and service requests using documented procedures.
• Provides 1st level support to end-users to troubleshoot and resolves well-defined application incidents and service requests using clever thinking.
• Performs post implementation review of projects to ensure project effectiveness

Qualifications

• Bachelor's Degree in Information Technology (OR) at least 5 years of relevant professional experience
• 4-7 years of experience in an analyst role in a healthcare facility or a similar setting
• 2-4 years of experience documenting requirements, building specs and managing IT projects
• 2-4 years of experience interacting with stakeholders, providing user support, and understanding complex systems
• 2-4 years of experience testing web and mobile applications and performing standard QA functions

Knowledge, Skills, and Abilities

• Professional Business Analyst (PMI-PBA) Certification or equivalent preferred.
• Skills and experience in automated testing preferred. Playwright, Selenium, or similar technology.
• Strong analytical and research skills. Great attention to detail.
• Communicates in a clear, professional, and succinct manner.
• Effectively evaluates information/data to make decisions, anticipates obstacles, and develops plans to resolve obstacles.
• Ability to trend and track productivity results and uses the data to predict future scenarios.
• Experience translating business requirements into technical requirements.
• Experience creating and executing test cases, test scripts and test plans, and implementing solutions.
• Expert at finding issues, bugs and missed requirements in custom developed software solutions.
• Experience providing technical support, troubleshooting and resolving system issues, and facilitating the successful adoption of a project.
• Strong verbal and written communication, time management, and critical thinking skills.
• Team player in a manner consistent with I-CREATE Way Values and practices.

Job

Information Technology