IT Systems Generalist: Multi-Role Tech Support & Analysis

Baptist Memorial Health Care Corporation; Jackson (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking an IT support professional to provide technical assistance to computer system users and diagnose issues across hospital information systems. The role emphasizes practical problem solving and keeping systems current with software, networks and telecom technologies.

Qualified candidates have at least 1 year of experience or a Bachelor's degree, with preference for 2+ years.

Qualifications

• Minimum: >1 year experience or Bachelor's degree equivalent.
• Preferred: >2 years experience or Bachelor's degree equivalent.

Responsibilities

• Provides technical assistance to computer system users.
• Solves problems using data, written/verbal information and screenshots or other data supplied.
• Maintains knowledge of hospital information systems, software, networks and telecommunications technologies.
• Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems.
• Contributes to evaluation and maintenance of existing support documentation.
• Completes assigned goals.

Skills

Technical support

Problem solving

Analytical thinking

Education

Bachelor's degree or equivalent

Job description

Baptist Memorial Health Care Corporation is seeking an IT support professional to provide technical assistance to computer system users and diagnose issues across hospital information systems. The role emphasizes practical problem solving and keeping systems current with software, networks and telecom technologies.

Qualified candidates have at least 1 year of experience or a Bachelor's degree, with preference for 2+ years.