IT Systems Engineer I — Multi-Site IT Support

Packaging Corporation; Columbus (IN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid holidays

401(k) plan with employer matching

Medical, dental and vision insurance

Life, AD&D and disability coverage

Job summary

Packaging Corporation of America (PCA) in Columbus, IN, is seeking an experienced IT Support Specialist to provide desktop, server, and network support across PCA locations. The primary site is the Columbus – Main Plant onsite daily, with occasional travel to Edinburgh, Gas City, Vincennes and other sites.

The role requires 5–9 years in ITS, familiarity with VMware, SCCM, Active Directory, O365, and network concepts.

Qualifications

• 5–9 years of ITS experience.
• Experience with VMware, SCCM, Active Directory.
• Experience in a manufacturing environment.
• Experience supporting O365 including Outlook and MS Teams.

Responsibilities

• Provide IT support across PCA locations.
• Support desktops, laptops, servers, and networks.
• Travel to other PCA locations as needed.
• Assist with help desk requests and incident resolution.

Skills

Windows OS literate

VMware

SCCM

Active Directory

O365 / Teams

Network concepts

PowerShell

DHCP / VLAN / SSH

Veeam backup

Wireless tech (Aruba Aerohive Cisco)

Help desk software

Manufacturing environment

Communication skills

Tools

VMware

Microsoft Server

Job description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People

• Customers
• Trust
  
  

This is an opportunity providing IT support across multiple PCA locations. The primary worksite will be:

• Columbus – Main Plant (3460 Commerce Dr., Columbus, IN) – Onsite daily unless traveling to other PCA locations.
  
  

Additional locations include:

• Edinburgh Warehouse – Approximately 7 miles from Columbus; occasional visits as needed.
• Gas City (520 South First Street, Gas City, IN) – About 110 miles from Columbus; travel required approximately once every other week or as needed once familiar with the site.
• Vincennes (408 East St. Clair Street, Vincennes, IN) – Also about 110 miles from Columbus; similar travel expectations as Gas City.
• Middletown, OH and Fairfield, OH – Remote support will be provided for these locations in the future.
  
  

Salary Range: $70,400 – $80,000

Basic Qualifications

• A minimum of 5-9 years previous work experience in related ITS area.
• IT knowledge of computers, laptops, tablets, servers, mobile units, virtual machine environment.
• Knowledge of networks (i.e.: Network Switches, TCP/IP, Packet Capture Software).
• Knowledge of VMware and Microsoft Server environments.
• Experience with Microsoft SCCM and Active Directory.
• Experience Supporting O365 including Outlook and MS Teams.
• Experience investigating and resolving help desk service requests and use of help desk software.
• Experience in a manufacturing environment.
• Understanding of VLAN concepts and configuration.
• Understand the concept of PowerShell commands.
• Familiarity with Wireless technologies (Aruba, Aerohive and Cisco).
• Familiarity with traffic capture techniques and software.
• Understanding of DHCP, vLans, and SSH protocols.
  
  

Skills –

• Must be Windows Operating Systems literate. Desktop and server.
• Veeam backup experience is a plus.
• Must have strong organizational skills to handle numerous details, deadlines, and requests.
• Must have the ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
• Must be able to evaluate and prioritize tasks for efficiency and completeness.
• Strong verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, and requests for information.
  
  

Compensation And Benefits

• Salary Range: $70,400 – $80,000.
• Paid Holidays.
• Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
• Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
• Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.
  
  

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.