IT Systems Engineer I

Socket.dev; United States; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible time off

Company-paid time off

401(k)/RRSP matching

Growth and mentoring programs

Job summary

VC3 is seeking a capable IT Service Technician to resolve complex technical issues for clients across the United States and Canada. You will manage escalated service requests and support key business technologies, following the VC3 Way to ensure predictable customer outcomes.

The role involves troubleshooting across MS Office, networking, VPN/RDS/Citrix, and security, with on-call rotation and opportunities for growth and certification in a remote-friendly environment.

Qualifications

• 2+ years of relevant technical experience or 1 year as VC3 Service Technician I/II.
• 2+ years experience managing Windows Server, Microsoft 365, Active Directory, GPOs, virus and security, TCP/IP, DHCP, DNS, Hyper-V and VMware.
• CompTIA Network+/A+ or Microsoft 365/Azure certifications are highly desired.

Responsibilities

• Receive and respond to escalated service requests, incidents and change requests promptly.
• Troubleshoot issues across LOB apps, Microsoft 365, browsers, networking, VPN/RDS/Citrix, wireless, and printers.
• Perform virus/malware removal, phishing remediation, and password resets.
• Manage Active Directory and Group Policy as required.
• Support Microsoft 365/Entra ID and related tools.
• Identify recurring issues and initiate problem tickets for them.
• Suggest improvements to hardware/software to improve client security posture.
• Maintain accurate, real-time timesheets and detailed troubleshooting notes.
• Participate in on-call rotation (1 week every 3–4 months).
• Additional duties as needed.

Tools

Windows Server

Microsoft 365

Active Directory

GPOs

Virus & Security

TCP/IP

DHCP

DNS

Hyper-V

VMware

Job description

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious | Serve as One

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have:

In this role, you’ll resolve complex technical issues, ensuring our clients receive timely and effective solutions. By managing escalated service requests and supporting key business technologies, you’ll play a critical role in driving client success. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.

What you will be doing:

• Receive and respond to escalated service requests, incidents and change requests in a timely manner
• Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
• Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets
• Expertise with Active Directory and Group Policy Management
• Strong background working in Microsoft 365 Partner Center/Entra ID
• Identify recurring issues and initiate problem tickets for them
• Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Participate in the on-call rotation (1 week every 3-4 months)
• Additional duties as required

The tools you bring:

• 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
• 2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
• CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired
• Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
• Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
• Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
• Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

What’s in it for you:

• Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
• Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
• Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

Applicant selected will be subject to a criminal and department of motor vehicles background checks and may be required to meet Criminal Justice Information Systems (CJIS) requirements post-employment

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Originally posted on Himalayas