IT Systems Engineer – End-User & Cloud Admin

BearCom; Garland (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Disability Insurance

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Tuition Reimbursement

Job summary

BearCom in Garland, TX is seeking an IT Systems Engineer to provide responsive end-user support and administer core Microsoft 365 services, Azure, Exchange Online, AD, and Intune. The role requires onsite presence with strong problem-solving and customer-service orientation.

You will image, deploy, and troubleshoot Windows devices, manage identity lifecycles, and support wireless and network-related issues in a fast-paced, multi-site environment.

Qualifications

• Hands-on experience providing desktop or end-user technology support in a professional business environment.
• Working knowledge of Active Directory, Exchange Online, Microsoft 365 administration, Azure, and Microsoft Intune at a basic-to-intermediate level.
• Demonstrated ability to image, configure, deploy, and domain-join Windows computers.
• Ability to troubleshoot computer hardware, Windows operating systems, business applications, printers, mobile devices, and wireless connectivity.
• Understanding of identity lifecycle processes, role-based access control, least-privilege practices, and appropriate handling of confidential information.

Responsibilities

• Provide responsive technical support for end-user devices (PCs, printers, mobile devices) onsite at BearCom’s Garland, TX headquarters.
• Perform routine administration across Active Directory, Exchange Online, Microsoft 365, and Azure; onboarding, transfers, and offboarding.
• Enroll, configure, monitor, and support corporate devices through Microsoft Intune; assist with asset records and inventory control.
• Troubleshoot wireless connectivity and basic network issues in collaboration with network teams.
• Document incidents, resolutions, and knowledge articles to improve service delivery.

Skills

Active Directory

Exchange Online

MS 365 Admin

Azure

Intune

Desktop support

Onsite support

Customer service

Tools

Microsoft Intune

Job description

BearCom in Garland, TX is seeking an IT Systems Engineer to provide responsive end-user support and administer core Microsoft 365 services, Azure, Exchange Online, AD, and Intune. The role requires onsite presence with strong problem-solving and customer-service orientation.

You will image, deploy, and troubleshoot Windows devices, manage identity lifecycles, and support wireless and network-related issues in a fast-paced, multi-site environment.