IT Systems Engineer

Airship; United States; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive medical, dental, and vision insurance

Flexible time off and paid holidays

Employer-subsidized life insurance

Job summary

Airship is seeking a Systems Engineer to join their Internal Systems team. This role involves enhancing the infrastructure that supports operations, blending administration with engineering across cloud and on-premises environments.

The ideal candidate will work with cross-functional teams to design scalable and secure infrastructure while also automating workflows and maintaining enterprise applications. This is a fully remote role with occasional travel up to 10% based on business needs.

Qualifications

• Experience in managing Mac, Windows, and Linux environments.
• Familiarity with enterprise security practices.
• Understanding of disaster recovery principles.

Responsibilities

• Work with IT Support, Security, and Engineering to integrate systems.
• Administer enterprise systems and maintain reliability.
• Develop automated scripts and tools for workflows.

Skills

Systems Engineering

Problem-solving

Scripting (Python, PowerShell)

Collaboration

Education

2+ years in Systems Engineering or IT Support

Tools

Jamf

Google Workspace

Slack

Atlassian

Job description

About the Role

You'll be a core member of Airship's Internal Systems team, supporting and evolving the infrastructure that powers our internal operations. This role blends systems administration with engineering, giving you ownership across cloud and on-prem environments, enterprise applications, automation, and security compliance.

You'll work closely with IT Support, Security, and Engineering to keep our internal systems reliable, scalable, and aligned with business goals. The work is both hands‑on and strategic: you'll contribute to the performance, security, and maturity of our internal technology ecosystem. You're also expected to leverage AI tools to streamline automation, scripting, and troubleshooting as part of your everyday workflow.

What You'll Do

• Work cross‑functionally with IT Support, Security, and Engineering to integrate and optimize internal systems
• Mentor and guide the IT team on complex infrastructure and systems issues
• Design and configure scalable, secure infrastructure across on‑premises and cloud‑based environments
• Administer and maintain enterprise systems, servers, and user environments, applying regular updates, patches, and maintenance to ensure reliability and uptime
• Monitor system health and performance, troubleshooting and resolving technical issues as they arise
• Manage identity and access control systems, including SSO and MFA configurations, and ensure systems and endpoints comply with security policies
• Develop and maintain scripts and tools to automate workflows, monitoring, and routine operations, connecting enterprise SaaS applications with each other and internal tools via APIs
• Support infrastructure automation to improve repeatability, efficiency, and scale, including CI/CD practices for internal tools where applicable
• Implement and test backup and disaster recovery strategies for critical systems, ensuring recovery plans are documented and regularly validated
• Document system configurations, SOPs, upgrade paths, and troubleshooting procedures, and identify opportunities for process optimization
• Take part in the team's on‑call schedule, providing incident response support for our IT and Security departments as required

*Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Responsibilities may be amended at any time at the sole discretion of the Employer.

What We're Looking For

• 2+ years of experience in a Systems Engineering role, or 3-4 years in IT Support with progression into more advanced infrastructure and/or device management responsibilities
• Experience managing Mac, Windows, and Linux environments
• Strong problem‑solving and troubleshooting abilities
• Clear communication skills and a collaborative approach to working across teams
• Familiarity with enterprise security practices and endpoint protection
• Scripting experience (e.g., Python, PowerShell) and background of building API integrations for automation projects
• Understanding of disaster recovery principles and business continuity planning
• At least intermediate proficiency administering Jamf, Workspace ONE, Google Workspace, Okta, Slack, and Atlassian (or equivalent tools).
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!

We’d Be Delighted If You Also Have

• Experience using AI‑powered tools to accelerate scripting, troubleshooting, or automation workflows
• Vendor management experience, including working with third‑party providers to ensure solutions meet internal standards

Work Location & Travel Requirements

Airship’s 'Digital First' approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.

Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely.

This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.

Compensation

Starting Pay Range: $75,000-$90,000 USD per year

This is a good faith estimate of the base compensation we reasonably expect to pay for this position upon hire. Actual starting pay may vary based on factors such as relevant skills, work experience, market demands, and location. All offers include stock options so employees have the opportunity to benefit from Airship's success.

Benefits & Perks

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with mental health and wellness resources
• Employer‑subsidized life insurance as well as short‑term and long‑term disability
• A digital‑first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development
• And more!

California residents can view the CCPA disclosure notice.

Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”.

Hiring Commitment

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.