IT Systems Engineer

Blacktip®; Orlando (FL); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Paid time off

Vision insurance

Performance bonus

Job summary

A leading IT solutions company located in Altamonte Springs, Florida, is seeking a dedicated Information Technology System Engineer. The ideal candidate will have over 10 years of experience in desktop and server management, and significant expertise in M365 and Windows Server administration. Responsibilities include managing network architecture and user permissions, ensuring system security, and troubleshooting technical issues. This is a full-time on-site position offering competitive benefits.

Qualifications

• 10+ years' experience in desktop, network, and Windows server management.
• 7+ years' experience in M365 administration.
• Advanced knowledge of Windows Server infrastructure.

Responsibilities

• Install, configure, and maintain network architecture.
• Create and manage user accounts and permissions.
• Troubleshoot hardware and software issues.

Skills

Windows Server infrastructure

M365 administration

Network management

PowerShell scripting

Log management

Education

College degree preferred

10+ years without college

Tools

Meraki networking equipment

VMware

Syslog

Job description

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Full-Time, Salary Range: $85,000 - $105,000 / year. US citizens only.

This is not a work-from-home position and is located in Altamonte Springs, Seminole County, Florida. Please do not apply if the commute is inconvenient for you.

Blacktip is a Microsoft Modern Work and Security Partner assisting medium-size businesses in their efforts to bring the latest technology to their organizations supporting Windows Server, Apple Mac, networking equipment, M365 Cloud family of products and business process consulting.

If you are passionate about IT and want the opportunity to expand your experience with M365 Cloud, Windows Server and Meraki network administration, Blacktip is the place to grow.

Duties and Responsibilities

• Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS)
• Install, configure, and maintain network architecture using Meraki networking equipment.
• Create and manage user accounts, permissions, and access control across Windows, macOS, and M365 cloud environments.
• Stay up to date with Windows, macOS, Meraki Networks and cloud technologies, ensuring adherence to best practices.
• Automate administrative tasks through PowerShell, Bash, or Python scripting.
• Administer virtualized environments (VMware, KVM, and Hyper‑V).
• Identify repetitive patterns of technical issues to uncover root causes and provide solutions to increase security, compliance, efficiency, and effectiveness.
• Provide upgrades to system configuration standards, hosted and cloud applications.
• Troubleshoot hardware, software, connectivity, security, and mobile device issues.
• Ensure ticket queue/backlog is continuously maintained with KPIs, trends, and metrics to show achievements within customer Service Level Agreement targets.
• Build ongoing relationships with the technical team and client base.
• Train, coach, and mentor the technical team.
• Develop a strong understanding of internal and customer requirements and processes.
• Enhance the existing robust service delivery workflow and serve as the primary escalation point.
• Maintain an understanding of cybersecurity and information protection standards.
• Demonstrate adaptability and flexibility in a fast‑growing environment by embracing new technologies, tools, processes, and policies.
• Document processes, configurations, and troubleshooting steps for knowledge transfer and operational continuity.
• Other duties as assigned.
• Know when to ask for help.

Qualifications

• 10+ years’ experience in desktop, network, and Windows server management.
• 7+ years’ experience in M365 administration.
• Knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management.
• Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS).
• Experience with log management and monitoring tools: Syslog, Windows Event Viewer.
• Experience designing and deploying wired and wireless networks.
• Systems Administration in iOS, macOS and Windows mixed environments.
• Scripting proficiency in PowerShell.

Certifications

• Cisco Meraki Network Operator (CMNO) or equivalent
• Microsoft 365: MS‑900, MS‑700, MD‑102, MS‑102
• Network+, Security+, CISSP

Behavioral Metrics

• You are highly conscientious and sweat the details.
• You honestly know how to think critically.
• You would rather work alongside others and grow, although you can tackle challenges on your own.
• Agile and Kanban methodologies are not foreign to you.

Education

• A college degree is preferred.
• Ten or more years of experience if no college degree.

Benefits

• 401(k) + matching
• Health insurance
• Paid time off
• Vision insurance
• Performance bonus

Location & Commute

• Altamonte Springs, Seminole County, Florida.
• This role is on‑site; no remote option.

Employment Information

• Job Type: Full‑time
• Seniority Level: Entry level
• Job Function: Information Technology

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