IT Systems Co-op (Drexel 2027)

Security Risk Advisors; Philadelphia (Philadelphia County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Mental health support

Company-paid external training

Job summary

Security Risk Advisors Intl. seeking an IT Systems Coordinator Co-op to deploy and support employee systems on-site and remotely, and assist IT Support within SRA. Collaborate with the team to provide timely solutions and improve IT processes company-wide.

Requires Bachelor’s in IT or related field, strong communication, and ability to work in a fast-paced office environment in Philadelphia. Temporary full-time schedule; hours Mon–Fri 8:30am–5pm with occasional evenings/weekends.

Qualifications

• Bachelor’s degree in Information Technology or equivalent training/experience.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple tasks concurrently.

Responsibilities

• Provide front-line technical support and education to on-site and remote employees by diagnosing and resolving software, hardware, and mobile application issues.
• Respond proactively to production issues and follow up with internal customers to ensure systems are functional.
• Set up new employees with the correct access to systems and equipment.
• Report user feedback and potential product requests.
• Work with vendors to troubleshoot issues or analyze new products.
• Maintain IT asset tracking (phones/laptops).
• Configure and install new computers using standard software image and migrate existing users.
• Move/Add/Change activities, maintaining accounts per procedures.
• Work primarily on-site at SRA’s Philadelphia/Rochester office, five days a week.

Skills

Technical support

Communication

Problem solving

Education coordination

Education

Bachelor's degree in Information Technology or equivalent

Tools

Intune

JAMF

Microsoft 365 Administration

VMware/HyperV

AWS

Windows Group Policy

Azure AD/Entra ID

Networking basics (CIDR/TCP/IP)

Job description

SRA's mission is to level up every day to protect our clients and their customers. This begins with our team members and their experience. SRA prides itself on maintaining a culture where team members have a shared sense of support and belonging, consistent with our It'sPersonal company value. At SRA, we prioritize transparent career pathing, varied DEI programming and community groups, competitive benefits including mental health support, and an emphasis on a sustainable, healthy, and engaging work culture. SRA has twice been named BestPlace to Work by the Philadelphia Business Journal.

These Essential Functions, Requirements, and Skills are guidelines. SRA values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply.

Summary/Objective

Security Risk Advisors (SRA) is looking for an IT Systems Coordinator Co-op to provide IT expertise in deploying and supporting employee systems both on-site and remotely, and assist with the IT Support function within SRA. The IT Systems Coordinator Co-op will collaborate with other team members to provide timely solutions to user problems, provide information and recommendations regarding configurations and installations, and develop strategies for improving IT processes company wide.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide front-line technical support and education to on-site and remote employees by diagnosing and resolving software, hardware, and mobile application issues.

• Respond proactively to production issues (e.g., user needs, software and hardware updates, networked hardware installation). Follow up with internal customers to ensure their systems are functional.

• Set up new employees with the correct access to systems and equipment.

• Report user feedback and potential product requests.

• Work with vendors to troubleshoot issues or to analyze new products.

• Be responsible for IT asset tracking (phones/laptops)

• Configure and install new computers using standard software image and packages. Migrate existing users from old to new hardware.

• Move/Add/Change activities, maintaining accounts for end users as directed by documented procedures and policies, software installs, and various IT requests.

• Work primarily on-site at SRA’s Philadelphia/Rochester office, five days a week.

Supervisory Responsibility

N/A

Work Environment

This job operates in a professional office environment, and all co-ops are expected to work in the office every day. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand and walk. This is a largely sedentary role.

Candidates with disabilities are encouraged to apply and [e-mail] any questions. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of this role.

Position Type/Expected Hours of Work

This is a temporary full-time position and hours of work and days are Monday through Friday 8:30am to 5pm. Occasional evening and weekend work may be required as job duties demand.

Travel

N/A

Required Education and Experience

• Punctuality and timely attendance to external client and internal stakeholder needs.

• Bachelor’s degree in Information Technology or similar field of study, or equivalent Information Technology training and experience.

• Passion for learning about IT systems and equipment.

• Enjoys working with others and teaching people to use IT systems and equipment.

• Excellent verbal and written communication skills.

• Ability to prioritize and manage multiple tasks concurrently.

• Excellent organizational skills.

Preferred Qualifications and Experience

• Working knowledge of modern IT concepts, device management (Intune, JAMF).

• Microsoft 365 Administration

• Virtualization (VMWare/HyperV)

• Amazon AWS

• Windows Group Policy/Microsoft Intune

• Windows and Linux platform administration

• Core networking (CIDR/TCPIP/Switch/Firewall configs)

• Basic Active Directory management and Entra ID (Azure AD) manage experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Security Risk Advisors is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions at SRA are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, marital or family status, veteran status, medical condition, or any similar category protected under federal, state, or local laws.

Work with Experts:

Robust internal training program, plus Company-paid external training. SRA recognizes the value of professional development for employees. Therefore, we encourage our employees to pursue continuing education and role-specific training.

Corps Training Program:

Our SRA Corps training program is an orientation experience for new hires that begins with one week of orientation at our Philadelphia headquarters. Whether new hires are interns, co-ops or full-time consultants, SRA Corps members meet our founders, learn our values, and experience a day in the life of a cybersecurity consultant. Following orientation, Corps members return to their home office and participate in trainings such as Consulting 101, Enterprise Networks, Cloud Security, and more. Our leaders provide hands-on offensive, defensive, and frameworks bootcamps.

Mental Health Services:

SRA has partnered with BetterHelp to provide SRA employees with free mental health support. BetterHelp connects individuals with licensed therapists for chat, video, and phone sessions.

Hourly Pay Rate: $25.00 USD