IT Systems Analyst Advisor

Sedgwick Claims Management Services Ltd; Town of Florida (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking an experienced systems analyst to lead the translation of complex business requirements into scalable, enterprise-grade system specifications. You will define interfaces, data models, and data transformations, working closely with Architecture, Engineering, QA, and Operations to ensure delivery alignment.

Responsibilities include driving refinement and design discussions, documenting non-functional needs such as security and performance, and

Qualifications

• Expert-level systems analysis and technical requirements documentation skills.
• Ability to translate complex business needs into scalable technical solutions.
• Experience defining interfaces, data models, and integrations.
• Strong understanding of system architecture and data flows.

Responsibilities

• Leads analysis and translation of complex requirements into system specs across initiatives.
• Creates and reviews detailed technical specifications for cross-system solutions.
• Ensures requirements are complete, high quality, and aligned with enterprise standards.
• Defines data structures, interfaces, and data transformations.
• Analyzes enterprise-wide impacts and documents non-functional requirements (security, performance).
• Mentors analysts and guides backlog readiness across teams.
• Drives refinement, planning, and design discussions with multiple stakeholders.

Skills

Systems analysis

Technical requirements

APIs & integrations

Data flows

Stakeholder collaboration

Documentation

Education

Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Leads the analysis and translation of complex business and functional requirements into system requirements and technical specifications across multiple initiatives.
• Leads the creation and review of detailed technical specifications and technical tasks, ensuring development teams have sufficient clarity to implement complex and cross-system solutions.
• Translates highly complex and ambiguous business needs into scalable system requirements and technical specifications.
• Defines processing logic, validations, exception handling, and expected system behavior for enterprise-level or cross-functional use cases.
• Ensures system requirements and technical specifications are complete, high quality, and aligned with delivery needs and enterprise standards.
• Maintains traceability across business requirements, system design, and delivered solutions across programs.
• Defines, reviews, and provides guidance on system specifications, including data structures, interfaces, integrations, and data transformations.
• Analyzes enterprise-wide system impacts, dependencies, and data flows across platforms Defines and documents non-functional system requirements, including security, performance, scalability, resilience, and auditability, in partnership with Architecture and Engineering.
• Evaluates technical constraints, architectural considerations, and solution trade-offs in partnership with architects and senior technical leaders.
• Advises on and influences solution architecture and design decisions.
• Provides technical guidance to support backlog readiness, ensuring system requirements, dependencies, impacts, and technical considerations are sufficiently defined across teams.
• Facilitates or leads complex refinement, planning, and design discussions involving multiple stakeholder groups.
• Evaluates technical complexity, dependencies, risks, and trade-offs across initiatives and provides input to support prioritization and sequencing decisions.
• Anticipates risks and systemic impacts, proactively driving cross-functional resolution.
• Ensures technical requirements and implementation remain aligned with approved business requirements and product direction.
• Partners with QA and engineering leadership to ensure testing strategies align with system requirements and enterprise standards.
• Validates delivered functionality against system requirements, technical specifications, expected system behavior, and downstream impacts.
• Leads or consults on defect triage for high-impact or systemic issues.
• Troubleshoots highly complex or cross-domain system, data, and integration issues.
• Provides expert guidance on resolution of enterprise or high-risk issues.
• Produces and governs high-quality documentation standards aligned with enterprise practices.
• Establishes and drives best practices, frameworks, and standards for requirements analysis and system documentation.
• Identifies and leads initiatives to improve processes, system efficiency, scalability, and data quality Acts as a subject matter expert and advisor, mentoring analysts and providing thought leadership across teams.

QUALIFICATIONS

Education & Licensing

Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field from an accredited college or university preferred

Experience

• Ten (10) years of related experience or an equivalent combination of education and experience required.
• Experience translating business requirements into technical or system specifications required.
• Experience supporting system integrations, data flows, and application behavior Experience working in agile or hybrid delivery environments preferred.
• Experience in enterprise or regulated environments preferred.

Skills & Knowledge

• Expert-level systems analysis and technical requirements documentation skills
• Strong ability to interpret complex business needs and translate them into scalable, high-quality technical solutions
• Deep experience defining interfaces, APIs, data models, and integrations
• Strong understanding of system architecture, dependencies, and enterprise data flows
• Ability to evaluate complexity, dependencies, risks, and technical trade-offs across initiatives
• Advanced analytical, problem-solving, and critical-thinking capabilities
• Ability to operate with a high level of autonomy and influence outcomes
• Strong collaboration and stakeholder engagement skills across Product, Business, Architecture, Development, QA, and Operations
• Excellent written and verbal communication skills

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com