IT Systems Analyst I (Remote Option)

Partners Health Management; Elkin (NC); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the health care sector seeks an Information Technology System Analyst to enhance its systems and processes. Responsibilities include project management, system analysis, and collaboration with cross-departmental teams. This position offers a remote work option and a competitive benefits package, making it ideal for professionals in the IT field seeking impact and growth in their career.

Benefits

Annual incentive bonus plan

Medical, dental, and vision insurance

Generous vacation and sick time accrual

12 paid holidays

State Retirement (pension plan)

401(k) Plan with employer match

Company paid life and disability insurance

Wellness Programs

Qualifications

• Bachelor's Degree and 3+ years in IT, Business Analytics, or Project Management.
• Equivalent experience may substitute education; must manage projects and complex software applications.

Responsibilities

• Design, test, and implement software applications to meet organizational needs.
• Analyze business practices and recommend solutions for efficiency.
• Provide support and training for end users.

Skills

System analysis

Project management

Problem-solving

Customer service

Analytical skills

Communication skills

Education

Bachelor’s Degree in Information Technology, Business Analytics, or Project Management

Associate’s Degree in IT related field

Tools

MS Office 365

MS Project

MS Visio

Job description

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Competitive Compensation & Benefits Package!

Position eligible for –

• Annual incentive bonus plan
• Medical, dental, and vision insurance with low deductible/low cost health plan
• Generous vacation and sick time accrual
• 12 paid holidays
• State Retirement (pension plan)
• 401(k) Plan with employer match
• Company paid life and disability insurance
• Wellness Programs
• Public Service Loan Forgiveness Qualifying Employer
  
  

See attachment for additional details.

Office Location: Remote option

Closing Date: Open Until Filled

Primary Purpose of Position: This position performs professional duties of business requirements analysis, project management, technical advisor, and assists with the coordination of the design, testing, and implementation of the agency’s systems and related integrations.This position works with end users, vendors, external partners and in-house IT resources to support, maintain, and enhance the agency’s information system and develop creative new technical solutions. This position serves as a technical liaison between the IT department and the agency’s Programs and external entities. This position understands and evaluates workflows, structure, operations, desired outcomes, goals of the organization to recommend highly effective solutions to assist the agency in achieving its goals.

Role And Responsibilities

• Design, test, support and implement software applications necessary to satisfy the needs of the LME/MCO/Tailored Plan as outlined by policies and procedures.
• Coordinate projects design and implementation of new features, fixes and upgrades to new and existing systems.
• Actively develop and/or assist with developing project scope, goals and suggested format for project implementation to meet both internal and State requirements.
• Develop test case scenarios, perform user acceptance and regression testing; document the testing process and results.
• Identify, verify, and provide solutions for defects within the information system; track issues, and provide feedback to impacted staff.
• Advanced troubleshooting assistance of end user issues and coordination of resolution once determined.
• Analyze and document the present business practices and processes, to include both functional and non-functional requirements. Identify cross functional impacts of the systems to determine how to maximize efficiencies and overall impact and effectiveness throughout organization.
• Analyze current business practices to recommend solution to enhance efficiency, improve workflow, and/or solve problems.
• Research software products and solutions and make recommendations to IT Management.
• Provide business systems support in response to user input, contacting software vendors as required.
• Assist in validating results from data extractions and reports to ensure results match specifications and documentation.
• Ensure the fulfillment of technical requirements, and review quality and accuracy of project deliverables;
• Create data flow diagrams. system requirement documents and technical specifications as needed.
• Provide support and training assistance to users to ensure that new technologies are used properly and to their fullest potential.
• Employ best practice testing methodologies.
• Create and maintain test automation.
• Performs other job-related tasks as required.
  
  

Knowledge, Skills And Abilities

• Thorough knowledge of modern techniques in system analysis and design in an environment of multiple systems including multi-user networking and communications
• Extensive knowledge of desktop business applications, particularly MS Office 365, MS Project, MS Visio.
• Knowledge of project management techniques and best practices
• Proficient using testing methodologies and experienced documenting of test cases and results.
• Knowledge of user interface design
• Competent understanding of the LME/ MCO/Tailored Plan business operations and HIPAA/HITECH regulation regarding privacy and data security.
• Demonstrate technical aptitude through strong analytical skills, problem identification and resolution, organizational skills, creativity, and critical thinking
• Excellent customer service, interpersonal, and communication skills and the ability to address diverse groups of internal and external personnel in small and large forums.
• Ability to establish and maintain effective working relationships with technical staff and other staff
• Ability to interview users, determine needs and translate to determine most appropriate solutions
• Ability to gather and present technical information effectively in oral and written form to allow a vendor or in-house developer to know exactly what is needed, expected results, and impact of change
• Advanced skills in problem solving and the ability to multitask effectively while managing several projects simultaneously.
• Ability to prepare technical reports, documentation and manuals
  
  

Education and Experience Required: Bachelor’s Degree and 3+ years of experience in any of the following: Information Technology, Business Analytics or Project Management; or an Associate’s Degree in an IT related field and 5 years of experience in any of the following: Information Technology, Business Analytics or Project Management; or an equivalent combination of education and experience that includes managing projects and complex software applications including client service and web based applications.

Education andExperience Preferred: Bachelor’s Degree in an information technology field and 3 years of business analytics and project management experience.

Licensure/Certification Requirements: N/A

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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