IT Systems Analyst - Digital Banking

salalcu; Seattle (WA); Hybrid; USD 46,000 - 65,000; Full time

Benefits offered by this job

Competitive hourly wage

Profit-sharing bonus program

Health, dental, and vision insurance

Job summary

Salal Credit Union is seeking a detail-oriented IT Systems Analyst to support our Digital Banking team. The role focuses on ensuring reliable online and mobile experiences, improving systems, and collaborating with partners across business and technology groups.

The hybrid role requires on-site presence at the Northgate headquarters at least one day per week (Wednesday) and a typical 40-hour work week with occasional after-hours or weekend support to meet business needs.

Qualifications

• Experience supporting business applications and technology platforms.
• Experience troubleshooting software platforms or member/customer-facing technology solutions.
• Strong analytical and problem-solving skills with the ability to investigate issues and identify root causes.
• Curiosity and a desire to understand how systems, processes, and business operations work together.
• Strong critical-thinking skills, including the ability to ask thoughtful questions, gather information from multiple sources, and work through ambiguity.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to work independently, exercise sound judgment, and take ownership of issues through resolution.

Responsibilities

• Serve as a primary Tier 2 support resource for online and mobile banking platforms, investigating issues and coordinating solutions with internal teams and vendors.
• Manage and prioritize support requests based on business impact, urgency, and member experience.
• Perform release validation, regression testing, and quality assurance activities for system enhancements, upgrades, and defect corrections.
• Collaborate with business partners, developers, and third-party vendors to troubleshoot issues and implement new functionality.
• Support digital banking initiatives through testing, configuration changes, implementation planning, and post-release validation.
• Communicate technical issues, risks, and solutions clearly to both technical and non-technical audiences.
• Create and maintain documentation, procedures, test scripts, and knowledge articles that improve team efficiency and support consistency.
• Analyze recurring issues, identify trends, and recommend improvements to systems, processes, and member experiences.
• Perform routine system administration, reporting, monitoring, and configuration activities to ensure stability and performance.

Skills

Analytical thinking

Problem solving

Communication skills

Independent work

Cross-functional collaboration

Education

Associate's degree in IT or related field

Tools

Alkami

Symitar

Job description

Salal Credit Union is looking for a curious, detail-oriented problem solver to join our Information Technology team supporting Digital Banking. In this role, you'll help ensure our online and mobile banking experiences remain reliable, intuitive, and continuously improving.

As an IT Systems Analyst, you'll play a key role in supporting and enhancing the systems that power our digital channels. You'll investigate issues, collaborate with business and technology partners, participate in system upgrades and testing, and shape improvements that make banking easier and more intuitive for our members.

This role is ideal for someone who enjoys solving problems, digging into root causes, working cross-functionally, and communicating complex information in a way others can easily understand.

This hybrid role requires onsite presence at our Northgate headquarters at least one day per week (Wednesday). The expected schedule is Monday through Friday, 40 hours per week, with periodic after-hours or weekend support to meet business needs.

What You'll Do

• Serve as a primary Tier 2 support resource for online and mobile banking platforms, investigating issues and coordinating solutions with internal teams and vendors.
• Manage and prioritize support requests based on business impact, urgency, and member experience.
• Perform release validation, regression testing, and quality assurance activities for system enhancements, upgrades, and defect corrections.
• Collaborate with business partners, developers, and third-party vendors to troubleshoot issues and implement new functionality.
• Support digital banking initiatives through testing, configuration changes, implementation planning, and post-release validation.
• Communicate technical issues, risks, and solutions clearly to both technical and non-technical audiences.
• Create and maintain documentation, procedures, test scripts, and knowledge articles that improve team efficiency and support consistency.
• Analyze recurring issues, identify trends, and recommend improvements to systems, processes, and member experiences.
• Perform routine system administration, reporting, monitoring, and configuration activities to ensure stability and performance.

What You'll Bring:

• 2+ years of experience supporting business applications, technology platforms, systems analysis, quality assurance, or similar technology functions.
• Experience troubleshooting software platforms, business applications, or member/customer-facing technology solutions.
• Strong analytical and problem-solving skills with the ability to investigate issues and identify root causes.
• Curiosity and a desire to understand how systems, processes, and business operations work together.
• Strong critical-thinking skills, including the ability to ask thoughtful questions, gather information from multiple sources, and work through ambiguity.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to work independently, exercise sound judgment, and take ownership of issues through resolution.

Nice to Have:

• Associate's degree in Information Technology or a related field, or an equivalent combination of education and experience.
• Experience using Alkami, Symitar, and specific credit union experience is preferred.
• Experience supporting digital banking, financial services, fintech, or other regulated technology environments.
• Experience with software testing, quality assurance, release validation, or user acceptance testing.
• Experience creating documentation, procedures, or knowledge-base content.

What we offer:

• Competitive salary range for this role is $33.55-$46.97 per hour. This represents the entire base salary range for this position. Most candidates can expect a starting hourly rate between $36.90-$41.65 per hour depending on experience.
• Ability to earn additional compensation through our profit-sharing bonus program.
• Comprehensive benefits include health, dental, and vision insurance. Our high deductible plan options include a health savings account (HSA) with annual company-paid contributions.
• Paid time off plans that include vacation, sick, and holiday time.
• Tuition reimbursement.
• 401(k) plan including an employer match.
• Monthly transportation subsidy.
• And more!

Expanded details about our benefit offerings can be found at the following link: https://www.salalcu.org/careers

About Salal Credit Union:

We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.

Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities.

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at [e-mail]. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in E-Verify.

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