IT Systems Analyst 3

IDR; Lawrenceville (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits

Industry-leading organization

Job summary

IDR is seeking an IT Systems Analyst 3 for an on-site role in Lawrenceville, GA. You will support end-users, diagnose hardware and software issues, and maintain desktop system health while collaborating with the IT team to implement solutions.

The ideal candidate has an associate degree or equivalent experience, 5+ years of enterprise desktop support, and solid requirements gathering and problem-solving skills. This position offers full benefits and growth opportunities within IDR.

Qualifications

• Associates degree in Information Technology, Computer Science, or related field or equivalent experience.
• 5+ years of enterprise desktop support experience.
• Experience in complex system implementations or upgrades.
• Strong requirements gathering and business process analysis skills.
• Proven troubleshooting skills for complex, high-impact issues.

Responsibilities

• Respond to user inquiries and diagnose issues.
• Diagnose and resolve hardware and software problems on desktops.
• Maintain overall health of desktop systems and end-user devices.
• Collaborate with IT team to address technical challenges and implement solutions.
• Contribute to IT strategy and deliver high-quality end-user support.

Skills

Desktop support

Troubleshooting

End-user support

Requirements gathering

Business process analysis

Education

Associates degree in IT/CS

Job description

IDR is seeking a IT Systems Analyst 3 to join one of our top clients for an on-site opportunity in Lawrenceville, GA. This role involves ensuring the efficient operation of IT infrastructure by providing technical support, troubleshooting, and system maintenance to end-users.

Position Overview For The IT Systems Analyst 3

• End User Services IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users.
• This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems.
• The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization's IT strategy.
• This role requires a balance of technical expertise, effective communication, and a commitment to delivering high-quality support to end-users.

Requirements For The IT Systems Analyst 3

• Associates degree in Information Technology, Computer Science, or a related field and/or relevant experience
• 5+ years of enterprise-level desktop support experience
• Experience in complex system implementations or upgrades
• Strong requirements gathering and business process analysis skills
• Proven troubleshooting skills for complex, high-impact issues

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.