Director of Application Solutions

IDR; Alpharetta (GA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits including Medical,Vision

Employee ownership program

Job summary

IDR in Alpharetta, GA is seeking a Director of Application Solutions to lead a global production support organization. You will drive L2/L3 support, establish governance, and own incident response across U.S.

and India with a strong focus on reliability. The role emphasizes reducing alert noise through automation, maintaining SLAs/KPIs, and partnering with cross-functional teams to ensure uninterrupted operations in high-availability environments.

Qualifications

• Strong background in production support/production operations in high-availability environments.
• Proven leadership of globally distributed teams; India-based team management experience is a major priority.
• Deep experience with major incident management, escalation, and RCA follow-through.
• Familiarity with observability/monitoring tools (Splunk/Datadog/Elastic) and incident/on-call platforms (PagerDuty/Opsgenie).

Responsibilities

• Lead global L2/L3 production support and follow-the-sun coverage (U.S. + India).
• Own operational performance: SLAs/KPIs, governance, playbooks, and execution discipline.
• Run major incident response: escalation models, war-room leadership, stakeholder comms, and post-incident reviews.
• Reduce alert noise/toil through process improvement and automation.

Skills

Production support

Global team leadership

Incident management

Observability familiarity

Tools

Splunk

Datadog

Elastic

PagerDuty

Opsgenie

Job description

Idr is seeking a Director of Application Solutions for one of our top clients in Alpharetta, GA. This role is responsible for transforming and leading a global application production support organization.

Position Overview/Responsibilities For The Production Support Lead

• Lead global L2/L3 production support and follow-the-sun coverage (U.S. + India)
• Own operational performance: SLAs/KPIs, governance, playbooks, and execution discipline
• Run major incident response: escalation models, war-room leadership, stakeholder comms, and post-incident reviews
• Reduce alert noise/toil through process improvement and automation

Required Experience

• Strong background in production support / production operations in high-availability environments
• Proven leadership of globally distributed teams; India-based team management experience is a major priority
• Deep experience with major incident management, escalation, and RCA follow-through
• Familiarity with observability/monitoring tools (Splunk/Datadog/Elastic) and incident/on-call platforms (PagerDuty/Opsgenie)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why Idr?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Idr is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.