IT Systems Analyst

Milwaukee Area Technical College; Milwaukee (WI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Milwaukee Area Technical College seeks an IT Systems Analyst to analyze, design, develop, test, and implement administrative and academic information systems. The role includes ongoing maintenance, troubleshooting, and collaboration with departments and external vendors.

Qualified candidates have an Associate degree in IT or related field and 3+ years of relevant experience, with SQL, ERP, and web development skills.

Qualifications

• Associates Degree in Information Technology or related field required; three years of related experience including systems analysis or software development.
• Experience with SQL, web development, and security issues in technology.
• Preferred: Bachelor's Degree and demonstrated experience with ERP systems.

Responsibilities

• Assist in system analysis, design, development and implementation of solutions.
• Gather requirements and analyze workflows to improve ERP capabilities.
• Collaborate with end users and vendors to resolve issues and implement solutions.
• Provide support on elevated IT Help Desk tickets and maintain system security awareness.
• Maintain documentation and participate in professional development and training.

Skills

SQL

C#

ERP systems

Analytical skills

Communication

Education

Associates Degree in Information Technology or related field

Bachelor's Degree (preferred)

Tools

RDBMS

Web development

Job description

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu. Under the general direction of the Director of Information Systems, the IT Systems Analyst is responsible for the analysis, design, development, testing, and implementation of administrative and academic information systems. This role provides ongoing maintenance and troubleshooting support for enterprise applications. Work is diversified and requires independent judgment, analytical skills, and decision-making abilities within established practices and procedures. Includes collaborating across departments and with external vendors.

Characteristic Duties and Responsibilities

• System Development & Support: Assists in system analysis, design, development and implementation of solutions. Collaborates with end users and configures the applications accordingly. Conducts quality control checks during software updates and system changes.
• Project Participation & Implementation Strategy: Assists with projects by gathering requirements, conducting fit-gap analysis, researching solutions, writing reports, and providing evaluations. Supports and follows the formulation of strategies for implementing new applications and technologies.
• Business Process Optimization: Analyzes workflows and recommends improvements to leverage ERP system capabilities. Contributes to the development of departmental and institutional policies and procedures.
• Vendor Management and Selection Process: Collaborates with external vendors to resolve application issues and maintain strong working relationships.
• Support and Training: Demonstrates willingness to learn and apply modern cloud-based technologies and provides support on elevated IT Help Desk tickets to resolve system related incidents.
• Collaborative Teamwork: Maintains and enhances positive work relationships with staff, faculty, and administrators.
• Continuous Learning & Professional Development: Maintain knowledge of evolving threats in particular in higher education with an emphasis on community Colleges. Actively participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
• Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Qualifications

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.

Required Education & Experience: Associates Degree in Information Technology, or related field; Three (3) years of progressively responsible work experience in related field including systems analysis, software engineering or software development, or database and/or web application development. Experience with RDBMS and SQL, web development, and technology security issues.

Preferred Education & Experience: Bachelor's Degree; at least one (1) year of progressively responsible work experience in related field including systems analysis, software engineering or software development, or database and/or web application development. Experience with RDBMS and SQL, web development, and technology security issues.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in SQL and programming languages such as C#.
• General knowledge and experience working with ERP systems and enterprise-level applications.
• Ability to understand, interpret and explain rules, regulations, procedures, and written and oral instructions.
• Ability to organize and analyze information and develop effective solutions.
• Ability to communicate effectively through both oral and written means.
• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations and promote a positive work environment.
• Ability to work successfully with minimal supervision as an individual and team contributor.
• Ability to establish workflows, manages multiple projects, and meets necessary deadlines.

Supplemental Information

Start Date: This position supports the Information Technology Division and is available starting as soon as possible.

Hours: This position is a 1.0 FTE or 40 hours per work week. Hours are Monday through Friday from 8:30am - 4:30pm. Position is eligible for hybrid/flexible work. All work hours must be conducted in the state of Wisconsin. Performing work outside the state is strictly prohibited.

Salary: Salary is listed to the midpoint of the salary range and is based on the 2025/2026 rates and are determined by years of experience credit and internal salary equity.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail].