IT Systems Administrator III

Cypress HCM; California (MO); On-site; USD 80,000 - 120,000; Full time

Job summary

Cypress HCM is seeking an IT Systems Administrator II who thrives on analytics, automation, and hands-on technical support to keep our global workforce running smoothly. This role sits at the interface of Tier 1 Helpdesk and advanced system engineering, driving operational excellence.

You will create and interpret dashboards using Gravwell, Splunk, Snowflake, Hive, Apache Superset, Tableau, Retool, or Atlassian Analytics, and you’ll collaborate across IT to improve integrations and processes.

Qualifications

• 3+ years in IT systems administration or similar role.
• Experience creating and interpreting dashboards with modern BI tools.
• Strong troubleshooting and root-cause analysis skills.
• Familiarity with enterprise platforms (Okta, LDAP, Google Workspace, Slack, Jira, Workday).

Responsibilities

• Provide hands-on Tier 2 IT support and admin actions in core IT tools.
• Interpret data from Grafwell/Splunk and other sources to design dashboards.
• Maintain and troubleshoot core systems for global employees.
• Identify issues proactively and drive timely resolution.
• Develop and share best practices to promote operational excellence.
• Collaborate with IT departments to enhance integrations and processes.
• Contribute to on-call rotation for 24/7 system availability.

Skills

Splunk dashboards

Gravwell dashboards

Snowflake

Hive

Tableau

Superset

Retool

Atlassian Analytics

VS Code

Git

Command-line

Root cause analysis

Documentation

Cross-team collaboration

Communication

Okta

LDAP

Google Workspace

Jira

Workday

Education

Bachelor's degree in IT or CS

Tools

VS Code

Git

Command-line tools

Okta

LDAP

Google Workspace

Jira

Workday

Job description

• Are you passionate about bridging the gap between technical operations and data-driven insights? Our IT team is looking for an IT Systems Administrator II who thrives on using analytics, automation, and hands-on technical support to keep our global workforce running smoothly. Join a fairly new, innovative IT team positioned at the heart of our tech organization acting as the critical bridge between Tier 1 Helpdesk support and advanced system engineering.

Duties

• Provide hands-on Tier 2 IT Support, performing admin actions in core IT tools and technologies such as VS Code, Git, and command-line utilities to resolve complex technical issues
• Interpret data and analyze results from multiple sources (Gravwell/Splunk, Snowflake, HIVE...etc) to design, build, and maintain dashboards and reporting solutions that drive informed decision-making
• Maintain, monitor, and troubleshoot core systems ensuring secure daily operations for employees globally
• Proactively identify, investigate, and flag issues or system anomalies, raising awareness with the team when recurring issues or themes present themselves and driving timely resolution
• Develop, document, and share best practices across the team by actively participating in team initiatives that promote operational excellence
• Collaborate cross-functionally with all IT Departments to support system integrations and process improvements
• Participate in on-call rotation for emergency escalations to ensure 24/7 system availability

Requirements

• 3+ years of experience in IT systems administration, technical support, or similar role
• Experience in creating, maintaining, and interpreting dashboards and metrics using tools like Splunk, Gravwell, Snowflake, Hive, Apache Superset, Tableau, Retool, or Atlassian Analytics
• Strong troubleshooting skills with ability to quickly identify issues, perform root cause analysis, and drive resolution in high-impact situations
• Familiarity with the backend of an IT system/tool such as: Okta, LDAP, Google Workspace, Slack, Jira, Workday or related enterprise platforms
• Excellent communication and documentation skills with emphasis on cross-team collaboration and knowledge sharing
• Ability to work in PT time zone
• Willingness to participate in on-call rotation for emergency escalations
• Bachelor's degree in Information Technology, Computer Science, a related field or equivalent experience.
• Nice to have:
• Experience with SQL queries and API integrations
• Advanced reporting and dashboard design skills for evolving business needs
• Experience analyzing data, dashboards, and trends to identify insights and evolving business needs.
• Demonstrated ability to quickly learn and master new technologies with minimal guidance
• Proven track record of ramping up on unfamiliar tools and delivering results