IT Operations Engineer

Mondo; Somerville (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Mondo in Somerville, MA is seeking an IT Generalist to own technical solutions from concept through implementation in a lean, collaborative team. You will support a global technology environment and drive automation, AI-assisted workflows, and system integrations.

The role blends systems administration with advanced technical support, requiring hands-on scripting, documentation, and the ability to adapt to shifting priorities in a small IT organization.

Qualifications

• 4-6 years of IT Systems Administration, Systems Engineering, or IT Operations experience.
• Strong experience supporting MacOS environments.
• Hands-on administration of Google Workspace.
• Experience administering Okta for identity and access management.
• Experience with system integrations.
• Exposure to Infrastructure as Code.
• Tier 2-Tier 4 troubleshooting experience.
• Experience owning technical projects from concept through implementation.
• Hands-on scripting and automation experience.
• Hands-on experience leveraging AI tools to improve workflows or automate processes.

Responsibilities

• Manage daily IT operations across MacOS, Google Workspace, and Okta.
• Troubleshoot Tier 2-Tier 3 technical issues involving systems, networking, applications, and user access.
• Own onboarding and offboarding processes, including zero-touch automation initiatives.
• Support and maintain integrations across approximately 100 internal systems.
• Design, implement, and improve automation solutions using scripting and AI tools.
• Partner with internal teams to identify technical improvements and drive projects from idea through deployment.
• Maintain documentation and ensure operational best practices.
• Serve as a hands-on contributor within a small IT organization where priorities shift frequently.

Skills

IT operations

Troubleshooting

Automation

AI tools

Independent work

Documentation

Communication

Tools

MacOS

Google Workspace

Okta

Infrastructure as Code

Scripting

Job description

Job Description

Join a lean, highly collaborative IT team where you'll own technical solutions from concept through implementation while supporting a global technology environment. This role blends systems administration, advanced technical support, automation, AI, and systems integration, making it ideal for an IT generalist who thrives in fast-paced environments.

Day-to-Day Responsibilities

• Manage daily IT operations across MacOS, Google Workspace, and Okta.
• Troubleshoot Tier 2-Tier 3 technical issues involving systems, networking, applications, and user access.
• Own onboarding and offboarding processes, including zero-touch automation initiatives.
• Support and maintain integrations across approximately 100 internal systems.
• Design, implement, and improve automation solutions using scripting and AI tools.
• Partner with internal teams to identify technical improvements and drive projects from idea through deployment.
• Maintain documentation and ensure operational best practices.
• Serve as a hands-on contributor within a small IT organization where priorities shift frequently.

Minimum Requirements

• 4-6 years of IT Systems Administration, Systems Engineering, or IT Operations experience.
• Strong experience supporting MacOS environments.
• Hands-on administration of Google Workspace.
• Experience administering Okta for identity and access management.
• Experience with system integrations.
• Exposure to Infrastructure as Code.
• Tier 2-Tier 4 troubleshooting experience.
• Experience owning technical projects from concept through implementation.
• Hands-on scripting and automation experience.
• Hands-on experience leveraging AI tools to improve workflows or automate processes.
• Strong analytical and troubleshooting skills.
• Ability to work independently with minimal oversight.
• Comfortable in a lean IT organization with shifting priorities.
• Excellent communication and documentation skills.

Preferred Qualifications

• AWS or Google Cloud Platform experience.
• Cybersecurity or compliance/audit experience.
• Experience building workflow automations across multiple platforms.
• Experience supporting global IT environments.
• Exposure to zero-touch provisioning solutions.