IT Systems Administrator: Automation & SaaS Ops at AI Startup

LangChain; San Francisco (CA); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible vacation

401(k) plan

Meals on in-office days in the US

Job summary

LangChain is hiring an IT Systems Administrator to join the founding IT team in San Francisco. You’ll run our SaaS stack day to day, from maintenance and configuration changes to access and troubleshooting. You’ll also build the automation that keeps that stack running as we grow.

This role suits someone who does a bit of everything, from helping an employee locked out to shipping a terraform change, with a strong focus on automation and startup agility.

Qualifications

• 3+ years of experience in IT systems administration or IT engineering.
• Experience administering a broad SaaS stack including Google Workspace, Slack, Notion, and AI tools like Claude and ChatGPT.
• Hands-on experience administering Okta, including SSO, SCIM provisioning, and Okta Workflows.
• Comfort with REST APIs, webhooks, and API authentication methods.
• Experience using coding agents as part of your day-to-day workflow.
• Experience with a macOS MDM platform and endpoint security tooling.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless).
• Clear communication, with patience for non-technical users.
• Annual salary range: $150,000-$170,00 USD

Responsibilities

• Own the day-to-day administration of our SaaS stack, including maintenance, configuration changes, and license management.
• Administer LangSmith, our product, and use APIs to automate admin work.
• Administer identity and permissions across core SaaS platforms such as Google Workspace, Slack, GitHub, Zoom, and Microsoft 365.
• Develop scripts, integrations, and reusable workflows using low or no code tools.
• Connect systems through APIs and event-driven workflows to reduce manual work.
• Administer Okta and user access.
• Manage Okta group rules that help define our RBAC policy.
• Establish repeatable standards and automation for employee lifecycle, group management, application provisioning, and access reviews.
• Administer our MDM platform, Iru, to enforce policy configurations, patching, zero-touch deployment, and custom desktop environment configurations.
• Automate the hardware lifecycle from procurement, assignment, return, and recycling.
• Provide hands-on troubleshooting and support to employees in the office and remotely across hardware, software, networking, and SaaS tools.
• Build and maintain the harness for our AI ITSM agent, including the tools, playbooks, and knowledge it needs to resolve issues on its own.
• Write documentation and playbooks, and use recurring support issues to guide what to automate next.

Skills

IT systems administration

SaaS administration

Okta administration

REST APIs

Coding agents

macOS MDM

Networking fundamentals

Clear communication

Startup experience

Tools

Google Workspace

Slack

Notion

Claude

ChatGPT

Job description

LangChain is hiring an IT Systems Administrator to join the founding IT team in San Francisco. You’ll run our SaaS stack day to day, from maintenance and configuration changes to access and troubleshooting. You’ll also build the automation that keeps that stack running as we grow.

This role suits someone who does a bit of everything, from helping an employee locked out to shipping a terraform change, with a strong focus on automation and startup agility.