IT Systems Administrator

Nashville SC; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Nashville SC is seeking an IT Systems Administrator to maintain and support our IT infrastructure, with emphasis on Microsoft 365 administration, Okta access management, and end-user support. The role also covers basic networking and hardware support while collaborating with third-party vendors to keep the systems secure and efficient.

The ideal candidate has 3–5+ years in IT support or systems administration, strong experience with Microsoft 365, and solid knowledge of Okta.

Qualifications

• 3-5+ years of experience in IT support or systems administration.
• Strong experience with Microsoft 365 Admin Center, including Teams, SharePoint, and Exchange Online.
• Experience with Okta or other identity management systems.
• Proficiency with Windows and macOS operating systems.
• Familiarity with virtualization platforms (VMware, Hyper-V).
• Basic knowledge of Meraki and Cisco networking equipment.
• Understanding of cloud services and endpoint management.

Responsibilities

• Provide day-to-day hardware, software, and cloud-based support for end users.
• Troubleshoot technical issues efficiently and professionally.
• Administer Microsoft 365, manage user accounts, mailboxes, licenses, and settings.
• Manage user identities and MFA via Okta SSO.
• Maintain workstations and servers with updates and patches.
• Support backups and disaster recovery procedures.
• Oversee asset procurement and inventory tracking.

Skills

Problem solving

Communication

Prioritization

Customer service

Education

Associate's or Bachelor's degree in IT/CS or related field

CompTIA A+ / Security+ / MS-900 / MD-100 (nice to have)

Tools

Microsoft 365 Admin Center

Okta

Meraki

Cisco networking

Windows & macOS

Job description

The IT Systems Administrator role will focus on maintaining and supporting our IT infrastructure, with a strong emphasis on Microsoft 365 administration, Okta user access management, and end-user technical support. The ideal candidate will also provide assistance with basic networking and hardware support, working with third-party IT vendors as needed, while contributing to the security and efficiency of our systems.

Key Responsibilities

• Technical Support
  • Provide day-to-day support for hardware (PCs, Macs, printers), software, and cloud-based services.
  • Troubleshoot and resolve technical issues for end-users efficiently and professionally.
  • Assist users with Microsoft 365 applications, including Teams, SharePoint, Outlook, and OneDrive.
• System Administration
  • Administer and maintain the Microsoft 365 Admin Center, including user accounts, mailboxes, licenses, and application settings.
  • Manage user identities and access via Okta Single Sign-On (SSO) and multi-factor authentication (MFA).
  • Perform routine maintenance, updates, and patches for workstations and servers.
  • Support backup processes and assist with disaster recovery procedures.
  • Oversee the procurement, issuance, and collection of company devices, such as laptops, and peripherals.
  • Maintain an inventory of IT assets, ensuring proper tracking and compliance.
• Cloud & Application Support
  • Provide support for cloud-based systems and services, with a focus on Microsoft 365.
  • Assist with the evaluation, deployment, and documentation of new applications and services.
• Security and Compliance
  • Support and enforce IT security best practices, including endpoint protection and access controls.
  • Assist in ensuring compliance with organizational security policies.
• Basic Networking Support
  • Provide first-level support for Meraki and Cisco network devices, including basic troubleshooting of LAN/WAN and VPN issues.
  • Escalate advanced networking issues to the Network Administrator as needed.
• Collaboration & Projects
  • Work closely with the Network Administrator and other departments to support IT-related initiatives.
  • Document system configurations, processes, and updates.
• Other duties as assigned.

Qualifications

• Education
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • CompTIAA+, Security+, or Microsoft certifications (MS-900, MD-100) are a plus.
• Experience
  • 3-5+ years of experience in IT support or systems administration.
  • Strong experience with Microsoft 365 Admin Center, including Teams, SharePoint, and Exchange Online.
  • Experience with Okta or other identity management systems.
• Technical Skills
  • Proficiency with Windows and macOS operating systems.
  • Familiarity with virtualization platforms (e.g., VMware, Hyper-V).
  • Basic knowledge of Meraki and Cisco networking equipment is preferred.
  • Understanding of cloud services and endpoint management.
• Soft Skills
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
• Other
  • Availability to support IT operations