IT Systems Administrator

Gila County Community College; Globe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Gila County Community College is seeking an IT Systems Administrator to ensure the efficient operation of network, hardware and software across the information technology systems. The role involves designing, testing, evaluating and managing IT systems, with customer and supplier contact integral to the work.

The candidate will administer Windows servers, backups, VMware, Exchange, SQL databases and helpdesk support, ensuring updates, growth planning and high availability.

Qualifications

• Associate’s degree in IT or related field is required.
• At least four years of systems administration experience or equivalent.
• Professional credentials such as MCSE, VCP or CCNA preferred.
• Valid driver’s license required.

Responsibilities

• Administers Windows servers within the County network and performs installation, configuration and updates.
• Designs, tests, evaluates and manages IT systems and related duties.
• Manages system backups and disaster recovery planning.
• Mantains VMware and monitors system performance.
• Supports IP phone system, Unity Voicemail and end-user support.
• Administers Exchange email servers and plans for growth.
• Installs and maintains SQL database servers.
• Monitors helpdesk and manages server storage, Active Directory and security.
• Coordinates with external vendor support and maintains inventory.

Skills

Customer Service

Problem Solving

Troubleshooting

System Evaluation

Installation & Repair

Multi-tasking

Network Administration

Education

Associate’s Degree in Information Technology or related field

Job description

Purpose of the Job

The purpose of this position is to ensure the effective operation of the network, hardware and software of the information technology systems.

This position designs, tests, evaluates, and manages information technology systems, performing a wide range of duties relating to networking, hardware and software. Contact with customers and suppliers also forms part of the role.

Supervisory Responsibilities

Essential Duties and Responsibilities

Essential Duties And Responsibilities

This position occasionally assigns activities to other employees.

TIME SPENT

• Administers Windows servers within the County network and conducts related installation, configuration and maintenance; ensures all system updates are regularly performed.

20%

• Manages system backup functions; designs and implements disaster recovery plans for operating systems, databases, networks, servers and software applications.

15%

• Maintains and monitors the VMware.

15%

• Performs analysis/troubleshooting, system monitoring and administration of IP phone system and Unity Voicemail, providing maintenance, and support, as required.

10%

• Administers exchange email system; installs, configures and initiates exchange servers; provides on-call support for end users; monitors and analyzes email server software, system usage, and plans for growth/increases in capacity; and resolves problems affecting messaging systems.

10%

• Installs and maintains SQL database servers.

10%

• Helps monitor and maintain the helpdesk support system.

10%

• Distributes and monitors server storage space allotments; sets up Active Directory, related policies, security, and batch files; provides support for various hardware, software, and equipment issues and problems, as well as service or maintenance for server equipment and systems; coordinates with outside vendor technical support to resolve operating issues; inputs new telephones, voice mails, call attendants, and attendant consoles; stays abreast of latest telephone technology; conducts network asset management functions, including maintenance of network component inventory; analyzes system/application usage; recommends, schedules and performs software improvements; adds/removes new and existing end user accounts; develops, implements and maintains technology policies and training for end users; ensures they are performing properly; analyzes, troubleshoots data or performance issues.

10%

• Performs other duties as assigned.

Budget Responsibilities

This position reviews, edits and provides recommendations on department level budget.

Project Responsibilities

Initiates, communicates, reviews and approves project resources involving technology projects.

ORAL COMMUNICATION DUTIES

This position trains colleagues, explains County procedures or processes and responds to public inquiries.

WRITTEN COMMUNICATION DUTIES

This position creates or edits documents, internal memos, emails, reports and proposals.

INTERACTIONS WITH THE GENERAL PUBLIC

Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.

INTERACTIONS SPECIFICALLY WITH CUSTOMERS

Always (More than 85% in a year)

Minimum Education/Directly Related Experience Required

MINIMUM EDUCATION REQUIRED

Associate’s Degree in Information Technology or a related field.

Minimum Years Of Experience Required

Four (4) years systems administration experience; or equivalent combination of education, training and experience.

Professional Credentials Required

Microsoft Certified Solutions Expert (MCSE) or VMware Certified Professional (VCP) or Cisco Certified Network Associate (CCNA) or better.

Must possess and maintain a valid Driver’s License.

Supplemental Information

Knowledge Required

Database management; server technology; customer and personal service; telecommunication technology and Information Technology.

Skills Required

Customer service; problem recognition; problem solving; evaluating systems; troubleshooting; installing / repairing; programming and multi-tasking.

Abilities Required

Solve problems sensibly and swiftly; multi-task; react in a calm and timely manner; maintain oratory ability under stressful situations; consider options, risks and benefits.

PHYSICAL DEMANDS

• This position regularly sits to operate computers and operate special equipment.
• Regularly lifts up to 50 lbs.
• Constantly requires dexterity for keyboard operation.
• Incumbents in this position may constantly be required to walk, bend, crawl, kneel, twist, to attend to cables, wiring and computer ports to complete tasks.

WORK ENVIRONMENT

Incumbents in this position generally works in an office environment. Incumbents in this position may constantly spend time in lobby environment, computer server room(s), computer laboratory and may routinely spend time in tight spaces. Incumbents regularly spend time in automobile.

SAFETY RISK EXPOSURE

Incumbents in this position are generally not exposed to safety risk. On rare occasions, incumbents in this position may become exposed to electrical hazards and routinely to noise and vibration.

PROTECTIVE GEAR & SAFETY MANUALS

Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.

CONSEQUENCES OF ERROR

Potential errors can result in unfavorable public perceptions and legal ramifications.

To learn more details, visit our benefits page.