IT Systems Administrator

ProMach; Charlotte (NC); Hybrid; USD 55,000 - 80,000; Full time

Job summary

ProMach seeks an IT System Administrator to enhance computer support for employees, focusing on server and network management, helpdesk assistance, and infrastructure projects. Join a fast-paced environment that values creativity and initiative while enjoying benefits from day one, including comprehensive medical coverage and a retirement plan.

Benefits

Comprehensive medical/dental programs

Generous paid time off program

Retirement savings plan with company match

Qualifications

• 1-3 years of relevant work experience.
• Ability to work outside normal business hours on occasion.
• Willingness to travel to plant locations, less than 10%.

Responsibilities

• Maintain servers and networks to ensure operational efficiency.
• Provide helpdesk support and escalate complex issues.
• Manage infrastructure projects within budget and timelines.

Skills

Problem Solving

Technical Troubleshooting

Organization

Education

Technical training certificate or Associates Degree

Tools

Microsoft Server OS (2022, 2019, 2016)

Active Directory

Microsoft Windows (10, 11)

Microsoft Office (2019, O365)

Basic Networking (routing, switching, TCP/IP)

Job description

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. Mechanical marvel. Customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

We are looking for an IT System Administrator to contribute to the success of the company by serving our employees with proactive troubleshooting support for all company computers, servers, networks, software and communication systems. If you are looking for a fast-paced, diverse position, we’d love to have as part of our team!

Does this work interest you?

Maintain Server and Networks

• Asset Lifecycle Management
• Including updates, backup and restores
• Including phone systems
• Install, Move, Add or Change Servers and Networking Devices
• Maintain Servers and Networking Devices
• Support mobile phones
• Make IT decisions within IT company/corporate policy guidelines

Helpdesk Support

• Support other Helpdesk Technicians as needed
• Ticket escalation point for complex issues
• Manage Helpdesk flow

Infrastructure Projects as assigned

• Establish scope of work
• Obtain vendors and quotes
• Managing project budget and deadline

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental and well-being programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits — you are eligible on your first day of employment!

If this sounds like you, we want to connect!

• Technical training certificate or Associates Degree in related field
• 1-3 years of relevant work experience
• Microsoft Server OS (2022, 2019, 2016)
• Active Directory
• Microsoft Windows (10, 11)
• Microsoft Office (2019, O365)
• Basic computer hardware (troubleshooting)
• Basic networking (routing, switching, TCP/IP, DHCP, DNS)
• Ability to organize and prioritize daily workload and perform under pressure
• Strong problem-solving skills
• Willingness to travel to plant locations as needed (less than 10%)
• Ability to work outside normal business hours on occasion

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-Hybrid

#INROB

#ROBPP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.