IT Support Technician (Temporary)

Georgia State University; Atlanta (GA); On-site; USD 30,000 - 36,000; Part time

Job summary

Georgia State University in Atlanta solicits applications for an IT Support Technician (Temp) to deliver direct classroom technology, AV systems, and event technical support for the Robinson College of Business. This role focuses on hands-on help for faculty, staff, and students during instructional sessions and college events, with Tier II support for computers and related tech.

The position is part-time (29 hours/week) with on-site duties across the campus, requiring proactive setup,

Qualifications

• Bachelor's degree and two years of related experience, or a combination of education and related experience.
• Experience with enterprise tools (Active Directory, Office 365).
• Experience supporting technology in higher education and instructional environments.
• Strong customer service skills, especially in high-visibility classroom and event settings.
• Proficiency in PC and Mac environments.

Responsibilities

• Classroom, AV, and Event Support
• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment).
• Provide on-site support for college events, including setup and breakdown of AV and presentation technology.
• Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.
• Coordinate with event organizers to ensure technology needs are met.

Skills

Customer service

Problem-solving

Communication skills

Teamwork

Education

Bachelor's degree and two years related experience

Tools

Active Directory

Office 365

ServiceNow

Video conferencing equipment

Job description

IT Support Technician (Temp)

RCB College Technology Services

Georgia State University

Part-time, 29 hours per week

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

WHAT MAKES RCB College Technology Services A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.


• Professional development opportunity and mentorship


• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The IT Support Technician provides direct support for classroom technology, audio-visual (AV) systems, and event technology within the Robinson College of Business. This role emphasizes hands‑on assistance for faculty, staff, and students during instructional sessions and college events, ensuring seamless operation of AV and classroom equipment. Ancillary responsibilities include Tier II support for computers and related technology.

• Classroom, AV, and Event Support


• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).


• Provide on‑site support for college events, including set up and breakdown of AV and presentation technology.


• Assist faculty and presenters with connecting devices, launching presentations, and resolving real‑time technical issues.


• Coordinate with event organizers to ensure technology needs are met.


• Classroom, AV, and Event Support


• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).


• Provide on‑site support for college events, including set up and breakdown of AV and presentation technology.


• Assist faculty and presenters with connecting devices, launching presentations, and resolving real‑time technical issues.


• Coordinate with event organizers to ensure technology needs are met.


• Classroom, AV, and Event Support


• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).


• Provide on‑site support for college events, including set up and breakdown of AV and presentation technology.


• Assist faculty and presenters with connecting devices, launching presentations, and resolving real‑time technical issues.


• Coordinate with event organizers to ensure technology needs are met.


• Additional Duties


• Install, configure, and maintain computer systems (Windows, Mac OS, etc.) for faculty, staff, and student use.


• Provide basic printer support (local and network).


• Support for digital signage hardware and platform.


• Resolve network‑based access issues (wired and wireless).


• Use the ServiceNow platform to manage and resolve service tickets.


• Schedule appointments and follow up to ensure customer satisfaction.


• Move, set up, and break down equipment and peripherals as needed.


• Perform other duties as assigned to support the college's technology needs.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Minimum Hiring Qualifications:

• Bachelor's degree and two years of related experience, or a combination of education and related experience

Preferred Hiring Qualifications:

• Experience with enterprise tools (Active Directory, Office 365).


• Familiarity with cloud‑based services and remote support tools.


• Experience supporting technology in higher education and instructional environments.


• Strong customer service skills, especially in high‑visibility classroom and event settings.


• Willingness to learn new, innovative AV and instructional technologies.


• Proficiency in PC and Mac environments.


• Effective written and oral communication skills.


• Problem‑solving mindset; ability to work independently and as part of a team.

College/Business Unit: Robinson College of Business

Department: Robinson College of Business

Location: Atlanta Campus

Shift: 8:30-5:15

Salary: 22.00 per hour

Pay Grade: Temp

FLSA Status: Non-Exempt

Job Type: Temporary Work

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status.

Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.