IT Support Technician

MetroSys, Inc.; Ketchikan (AK); On-site; USD 40,000 - 55,000; Full time

Job summary

MetroSys, Inc. is looking for a motivated IT Support Technician I to deliver onsite IT support in Ketchikan's healthcare settings. This role involves helping end users with their workstations, printers, and IT systems.

The ideal candidate will have a high school diploma, technical training, and customer service skills. Responsibilities include troubleshooting Windows systems, documenting incidents, and traveling between facilities as needed.

Qualifications

• Strong customer service and communication skills.
• Ability to follow documented procedures and troubleshooting processes.
• Valid driver's license and reliable transportation for travel.

Responsibilities

• Provide onsite technical support for hospital and clinic personnel.
• Troubleshoot and resolve issues related to Windows systems and Microsoft Office.
• Document incidents and requests within the ticketing system.

Skills

Customer service skills

Troubleshooting

Windows 10 and 11 proficiency

Microsoft Office applications

Basic networking knowledge

Education

High school diploma or equivalent

CompTIA A+ certification

Tools

Ticketing systems (ServiceNow, Jira, etc.)

Job description

Position Overview

MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations.

This is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude.

The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment.

Key Responsibilities

• Provide onsite technical support for hospital and clinic personnel.
• Troubleshoot and resolve issues related to:
  • Windows desktop and laptop systems
  • Microsoft Office applications
  • Printers and multifunction devices
  • Mobile devices and peripherals
  • Basic network connectivity
• Install, configure, and deploy computer hardware and software.
• Support workstation moves, adds, and changes.
• Assist with user account support, password resets, and access-related requests.
• Document incidents, requests, and resolutions within the ticketing system.
• Escalate complex issues to senior technical teams when appropriate.
• Support IT equipment inventory and asset management activities.
• Maintain a professional and customer-focused presence in patient care and administrative environments.
• Travel to satellite healthcare facilities as needed to provide onsite support.

Required Qualifications

• High school diploma or equivalent.
• Technical training, vocational education, military training, or entry-level IT experience.
• Working knowledge of:
  • Windows 10 and Windows 11
  • Microsoft Office applications
  • Computer hardware and peripherals
  • Basic networking concepts
• Strong customer service and communication skills.
• Ability to follow documented procedures and troubleshooting processes.
• Valid driver's license and reliable transportation for travel between facilities.

Preferred Qualifications

• CompTIA A+ certification or equivalent knowledge.
• Prior help desk, desktop support, field technician, or customer service experience.
• Experience supporting healthcare environments is a plus.
• Familiarity with Active Directory and Microsoft 365 environments.
• Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.