IT Support Technician – Manufacturing IT & Help Desk

PTA Plastics; Colorado; On-site; USD 34,440 - 44,083; Full time

Job summary

PTA Plastics in Colorado seeks an IT Support Technician to provide first-level technical support for employees. You will handle desktop computers, laptops, mobile devices, and printers while assisting with onboarding and training.

The ideal candidate will possess an associate degree in IT and have troubleshooting experience, especially in a manufacturing environment. Strong customer service and communication skills are essential. PTA Plastics offers a collaborative work atmosphere along with competitive wages.

Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent combination.
• Previous experience in a help desk or technical support environment.
• Experience supporting manufacturing technologies is a plus.

Responsibilities

• Provide first-level technical support for desktop and mobile devices.
• Monitor and manage support requests via Help Desk ticketing system.
• Troubleshoot technical issues related to hardware and software.
• Assist with onboarding and support user training.
• Maintain documentation of support activities.

Skills

Microsoft Windows knowledge

Microsoft Office familiarity

Basic networking concepts

Troubleshooting abilities

Customer service orientation

Effective communication skills

Basic cybersecurity concepts

Education

Associate degree in IT or related field

Equivalent combination of education and experience

Job description

PTA Plastics in Colorado seeks an IT Support Technician to provide first-level technical support for employees. You will handle desktop computers, laptops, mobile devices, and printers while assisting with onboarding and training.

The ideal candidate will possess an associate degree in IT and have troubleshooting experience, especially in a manufacturing environment. Strong customer service and communication skills are essential. PTA Plastics offers a collaborative work atmosphere along with competitive wages.