IT Support Technician, Level 1

The Guitar Center Company; Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

A leading company in the music industry seeks an IT Support Technician Level 1 to provide front-line support for IT-related issues across its nationwide operations. This role is crucial in maintaining system functionality and ensuring efficient user service, requiring a tech-savvy and customer-focused approach.

Benefits

Gig leave for musicians

Medical, Dental, Vision benefits

401K with company match

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Qualifications

• 2+ years in technical support or customer service.
• Proficiency with Windows and MacOS environments.
• Willingness to work evening/weekend hours.

Responsibilities

• Respond to IT support requests via phone, email, and chat.
• Troubleshoot Tier 1 technical issues related to hardware and software.
• Track and document support activity in the incident management system.

Skills

Communication

Problem Solving

Attention to Detail

Customer Focus

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the IT Support Technician, Level 1 role at The Guitar Center Company

2 days ago Be among the first 25 applicants

Join to apply for the IT Support Technician, Level 1 role at The Guitar Center Company

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from The Guitar Center Company

At Guitar Center, we believe in the power of music and the technology that supports it. With over 300 stores nationwide and a growing network of support centers,we’recommitted to delivering a seamless experience for musicians, associates, and partners alike. Our IT team plays a vital role in keeping our systems running smoothly and our teams connected.

About The Role:

We’re looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role,you’llserve as the first point of contact for IT-related issues across Guitar Center’s nationwide operations.You'llprovide front-line support, diagnose technical problems, and help keep our teams equipped and running.Ifyou’repassionate about solving problems, love working with people, and thrive in a fast-paced environment — we want to hear from you!

Responsibilities:

• Respond to incoming IT support requests via phone, email, chat, and ticketing system
• Troubleshoot Tier 1 technical issues related to hardware, software, and account access
• Guide users through diagnostic and resolution steps for various systems, including POS
• Track and document support activity in our incident management system
• Maintain and manage employee system access and credentials
• Coordinate hardware replacements and installations across store locations
• Escalate complex issues to specialized IT teams when necessary
• Contribute to documentation and knowledge base articles for team use
• Stay up to date on internal systems, tools, and best practices through training and collaboration

To join our band,you'llneed the following experience:

Qualifications & Experience:

• High School Diploma or GED (required)
• 2+ years of experience in technical support or customer service, or equivalent (e.g., CompTIA A+)
• Proficiencywith Windows and MacOS environments, Microsoft Office, and basic IT hardware
• Excellent communication skills, both written and verbal
• Ability to manage multiple priorities in a high-volume support environment
• Strong problem-solving skills and attention to detail
• Willingness to work evening/weekend hours as part of a rotating on-call schedule

Bonus Points If You Have:

• A+ Certification or Microsoft-related credentials
• Experience supporting POS systems or retail environments
• Familiarity with incident management and ticketing systems (e.g., ServiceNow, Jira)
• Analytical Skills:Ability to interpret data and extract insights to improve business performance.
• Collaboration:Proven ability to work cross-functionally and build productive relationships.
• Customer Focus:Prioritizes the user experience in all support processes.
• Interpersonal Communication:Communicates clearly, courteously, and effectively across diverse audiences.
• Initiative:Proactivelyidentifiesand addresses problems; driven by continuous improvement.
• Organizational Skills:Manages time and priorities effectively, with strong attention to detail.
• Performance Management:Committed to ongoing skill development and goal achievement.
• Technology Skills:Competent in navigating relevant systems and tools to meet business needs.

Pay Rate: $36,000 - $60,000/yr. dependent on background and experience.

Disclaimer:

While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.

Why Guitar Center Company? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.The job posting is not necessarily reflective of actual compensation that may beearned, nor a promise of any specific pay for any specific employee, which isalways dependent on actual experience, education, and other factors. The payrange(s) listed are provided in compliance with state specific laws. Pay rangesmay be different in other locations.

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You canrequest a reasonable accommodation by sending an email [e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

Referrals increase your chances of interviewing at The Guitar Center Company by 2x

Get notified about new Information Technology Support Technician jobs in Kansas City, MO.

Information Technology Help Desk Technician

Kansas City, MO $49,000.00-$60,000.00 2 hours ago

Kansas City, MO $24.00-$28.00 15 hours ago

Kansas City, MO $52,416.00-$67,392.00 1 month ago

Kansas City, KS $52,416.00-$67,392.00 1 month ago

Overland Park, KS $50,000.00-$60,000.00 1 week ago

Kansas City, MO $32.84-$67.88 11 hours ago

Kansas City, MO $32.84-$67.88 11 hours ago

Kansas City, KS $32.84-$67.88 11 hours ago

Kansas City, KS $32.84-$67.88 11 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.