IT Support Technician- IT Admin- Full Time

Socket.dev; New Jersey; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Free meal on shift

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k,)

Life Insurance (Basic, Voluntary &

Paid Time Off

Free Parking

Pay Rate: $20.50/hour

Job summary

Socket.dev is seeking an IT Support Technician to maintain, analyze, troubleshoot and repair computer systems, hardware and peripherals in a fast-paced casino environment.

You will use remote diagnostic tools, deploy software, provide end-user support, and perform routine maintenance on Windows servers, SQL databases, and network devices. The role requires strong English communication, data integrity focus, and willingness to work holidays and weekends as needed.

Qualifications

• High School education required.
• One-year related experience or equivalent preferred.
• Experience in installing, troubleshooting, maintaining and upgrading MS Windows operating systems; experience in multiple PC hardware platforms and supporting MS Office products preferred.

Responsibilities

• Use remote diagnostic and maintenance tools to resolve issue when appropriate.
• Maintains, analyzes, troubleshoots and repairs computers systems, hardware and peripherals.
• Maintain records of support activities as required by departmental policy.
• Assist in deploying, installing, and operating, automated data processing and telecommunications systems during training, exercises and management operations
• Provide technical support to assist with computer problems
• Perform tech-level functions, installation of software, virus patches, upgrades and other daily maintenance procedures.
• Provide basic hands-on system tech support, system maintenance and training, exercises and operations support of all servers. These include Windows servers, SQL databases, Internet web servers and associated applications.
• Assist in the performance of basic day-to-day system administration tasks
• Provide general troubleshooting on network systems.
• Maintain data files and monitor system configuration to ensure data integrity.
• Performs all duties in accordance with prescribed casino internal control policies and practices.

Skills

Problem solving

Communication

Ability to work under pressure

Education

High School education

Tools

MS Windows

MS Office

SQL databases

Windows servers

Networking basics

Job description

The IT Support Technician is responsible for maintaining, analyzing, troubleshooting and repairing computer systems, hardware and peripherals.

Position Responsibilities

• Use remote diagnostic and maintenance tools to resolve issue when appropriate.
• Maintains, analyzes, troubleshoots and repairs computers systems, hardware and peripherals.
• Maintain records of support activities as required by departmental policy.
• Assist in deploying, installing, and operating, automated data processing and telecommunications systems during training, exercises and management operations
• Provide technical support to assist with computer problems
• Perform tech-level functions, installation of software, virus patches, upgrades and other daily maintenance procedures.
• Provide basic hands-on system tech support, system maintenance and training, exercises and operations support of all servers. These include Windows servers, SQL databases, Internet web servers and associated applications.
• Assist in the performance of basic day-to-day system administration tasks
• Provide general troubleshooting on network systems.
• Maintain data files and monitor system configuration to ensure data integrity.
• Performs all duties in accordance with prescribed casino internal control policies and practices.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
• Ability to work under pressure in a fast-paced environment with multiple priorities.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 50 pounds
• Ability to effectively communicate in English
• High School education required
• One-year related experience or equivalent preferred.
• Experience in installing, troubleshooting, maintaining and upgrading MS Windows operating systems; experience in multiple PC hardware platforms and supporting MS Office products preferred.

Training & Development

• Free meal on shift
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking
• Pay Rate: $20.50/hour