IT Support Technician Intern - Lancaster , Pennsylvania

Webstaurantstore; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

WebstaurantStore, a division of Clark Associates, is offering an IT Support Technician Intern position based in Lancaster, PA. This full-time in-office role supports end-users, troubleshoots hardware, software and network issues, and participates in IT projects.

You will gain hands-on experience while commuting to Lancaster or Lititz locations. W-2 candidates only; H-1B sponsorship is not available. Strong communication and willingness to learn are essential.

Qualifications

• No prior experience required; relevant experience is a plus.
• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Assist in troubleshooting and resolving hardware, software, and network issues.
• Create and manage user accounts and permissions.
• Assist with the setup and deployment of new equipment.
• Document and track support requests and resolutions.
• Participate in IT projects and contribute to their successful completion.
• Maintain a high level of customer service and professionalism.

Skills

Hardware basics

Networking basics

Troubleshooting

Communication skills

Team player

Attention to detail

Learning mindset

Analytical skills

Education

Pursuing IT/CS degree

Job description

# IT Support Technician Intern## Lancaster, PA $21## Job Description## Job SummaryWebstaurantStore, a division of Clark Associates, is looking for highly motivated and tech-savvy individuals to join us for our summer internship program. As an IT Support Technician Intern, you will have the opportunity to gain practical, hands-on experience working alongside other IT professionals in a fast-paced environment. This role focuses on providing comprehensive technical support to all employees across the company, addressing any hardware, software, or network issues they may encounter.This position will be full-time in-office. Applicants must be able to commute to our Lancaster or Lititz locations.We only accept W-2 candidates, H-1B sponsorship is not available.## Responsibilities* Provide technical support to end-users via phone, email, and in-person.* Assist in troubleshooting and resolving hardware, software, and network issues.* Create and manage user accounts and permissions.* Assist with the setup and deployment of new equipment.* Document and track support requests and resolutions.* Participate in IT projects and contribute to their successful completion.* Maintain a high level of customer service and professionalism.### Physical Requirements* Work is performed while sitting/standing and interfacing with a personal computer.* Requires the ability to communicate effectively using speech, vision, and hearing.* Requires the regular use of hands for simple grasping and fine manipulations.* Requires occasional bending, squatting, crawling, climbing, and reaching.* Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.## Qualifications### Experience* No prior experience required; relevant experience is a plus.### Education* Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.### Desired Traits & Skills* Basic understanding of computer hardware, software, and networking concepts.* Strong problem-solving and analytical skills.* Excellent communication and interpersonal skills.* Ability to work independently and as part of a team.* Eagerness to learn and adapt to new technologies.* Exceptional attention to detail and accuracy.