IT Support Technician / Information Technology Professional

MSU - Michigan State University; East Lansing (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Michigan State University in East Lansing is seeking an IT Support Technician to deliver comprehensive technical support for academic, research, and administrative computing environments. You will join a professional IT team that supports teaching, learning, and operations across MSU's College of Natural Science and its 28 departments.

Ideal candidates will collaborate effectively, communicate clearly, and continuously learn new skills with peers.

Qualifications

• Associates Degree or equivalent
• 1–3 years supporting desktops and laptops across Windows/Mac/Linux
• Knowledge of software licenses management is a plus
• Excellent communication and teamwork skills

Responsibilities

• Provide tech support for desktops and laptops (Windows, Mac OS, Linux)
• Support printers, multifunction devices, and tablets
• Set up new devices and decommission old devices
• Troubleshoot and support software and web applications
• Manage and track Department software licenses
• Maintain IT inventory of hardware and software
• Perform basic server updates and AD group maintenance
• Troubleshoot Ethernet and WiFi networks on devices
• Support conference and classroom projectors and AV equipment
• Assist users with Zoom and Microsoft Teams meetings

Skills

Communication

Teamwork

Customer service

Education

Associates Degree

Bachelor's degree in computer technology

Tools

Windows

Mac OS

Linux

Job description

Working/Functional Title

IT Support Technician

Position Summary

The IT Support Technician provides comprehensive technical support for the College of Natural Science's academic, research, and administrative computing environments. Reporting to the Manager of IT Support, this position will be part of a dynamic team of professionals that provide IT service and support to the College of Natural Science, home to 28 departments and programs in the biological, physical and mathematical sciences. This position will work with a wide selection of technologies that support teaching and learning, research, and operations while working closely with faculty, staff, and students.

Ideal candidates will have the ability to work well on a team that supports a diverse user base, have excellent communication skills; learn from, and collaborate with, other IT professionals to accomplish tasks and projects.

What you'll be doing with us:

• Tech support for desktops and laptops running Windows, Mac OS, and Linux
• Tech support for printers, multi-function devices, and tablets
• Setup of new tech devices and decommissioning of old devices
• Tech support of various software and web applications
• Manage and track Department software licenses, including user maintenance and installation
• Maintain IT inventory including hardware and software
• Per form basic server updates, file permission setting changes, and AD group maintenance
• Perform basic Ethernet and WiFi network troubles hooting and manage basic network settings on various devices
• Support and maintain conference and classroom projectors and misc AV equipment
• Assist users with virtual meetings on Zoom and Microsoft Teams

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report's America's Best Colleges 2026. Located in East Lansing, three miles east of the state's capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employ ees including health care, prescription, and dental coverage, and a bas e retirement program with a University matching contribution, as well a s basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associates Degree; one to three years of related and progressively more responsible or expansive work experience supporting desktops and laptops running Windows, MacOS, and Linux, Printers, multifunction devices, and tablets; or an equivalent combination of education and experience.

Desired Qualifications

• Bachelor's degree in computer technology or informational systems
• Experience Supporting Academic Technology
• Ability to take ownership of a project and see it through to completion
• Willingness to continually advance technical skills through self-study

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu/

Bidding eligibility ends on September 22, 2026, at 11:55 PM