IT Support Technician II - Service Center

Sierra Nevada Corporation; Lone Tree, Northern (CO, KY); Hybrid; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Tuition reimbursement

Job summary

Sierra Nevada Corporation is seeking an IT Support Technician II for the Lone Tree, CO service center. The role provides advanced desktop/laptop and network support, with hybrid work options in a dynamic corporate IT environment.

Responsibilities include diagnosing issues, deploying hardware/software, documenting procedures, and assisting end-users. Candidates should have an associate degree or equivalent experience, plus hands-on troubleshooting and strong communication skills.

Qualifications

• Associates degree or 3+ years related experience if no degree.
• Experience with AI-assisted troubleshooting and front-line AI tool usage.
• Strong hardware, software, and network troubleshooting skills.
• Good written and verbal communication for end users.

Responsibilities

• Diagnose and resolve hardware/software issues.
• Configure and deploy hardware and software systems.
• Provide network support for connectivity problems.
• Update technical documentation and SOPs.
• Assist in end-user training on IT systems and applications.
• Respond to helpdesk tickets and resolve routine compute issues.
• Support conference rooms and maintain IT inventory.

Skills

AI troubleshooting

Troubleshooting

Network basics

Communication

Team player

Education

Associate’s degree in related field

Tools

ServiceNow

RSA

VTC

VPN technologies

Printers & drivers

Job description

## IT Support Technician II - Service CenterApply: Hybrid or in office: Lone Tree, CO: Full time: Posted Today: R0030918Do you have an eye for detail and a passion for developing innovation solutions? The IT Support Technician II provides advanced technical support for desktop/laptop computers and network equipment. This role includes troubleshooting complex issues, installing software, and maintaining IT infrastructure.As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.**Responsibilities:*** Diagnose and resolve technical issues related to hardware and software.* Configure and deploy hardware and software systems.* Provide support for network issues, including connectivity problems.* Contribute and update technical documentation and standard operating procedures.* Assist in training end-users on the proper use of IT systems and applications.* Respond to helpdesk tickets and resolve basic compute issues in a timely manner.* Conference room support and maintenance.* Maintain and update IT inventory and asset management records.**Qualifications You Must Have:*** Associate’s degree in a related field of study.* 1+ years of relevant experience.* Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 3 years of related experience is required.* Higher level relevant degree may substitute for experience.* Experience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem-solving.* Understanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front-line questions on how to best utilize AI tools.* Intermediate understanding of computer hardware, software, and network troubleshooting.* Strong communication and problem-solving skills.* Customer/solution ownership, an overall drive for excellence.* Team focused with the capacity for knowledge sharing.* Written and verbal communication skills with end users.* Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.* Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals.* Comprehensive troubleshooting skills of industry standard hardware and software products/services.**Qualifications We Prefer:*** Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).* Experience in a corporate IT environment.* A+ Certification.* Technical documentation skills.* Knowledge of Service Now and functionality.**Essential Functions:*** Ability to lift and move computer equipment up to 50 lbs.* Regularly required to stand, walk, use hands, and reach with hands and arms.* Working primarily in an office environment; some tasks may require work in server rooms.* Ability to travel to different office locations as required.* Ability to work on a computer for prolonged periods.This posting will be open for application for a minimum of 5 days and may be extended based on business needs.Estimated Starting Salary Range: $25.24 - $34.71. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.**IMPORTANT NOTICE:**To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.