IT Support Technician II - Service Center

Sierra Nevada Corporation; Englewood (CO); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Tuition reimbursement

More

Job summary

Sierra Nevada Corporation is seeking an IT Support Technician II to deliver advanced technical support for desktops, laptops, and network equipment in an office setting in Colorado. The role emphasizes diagnosing complex issues, deploying hardware/software, and maintaining IT infrastructure across corporate functions.

The ideal candidate has an associate degree or 3+ years of related experience, plus strong communication and problem-solving skills, and familiarity with AI-assisted

Qualifications

• Associate’s degree in a related field or 3+ years of relevant experience.
• AI tools experience to aid troubleshooting and ticket resolution.
• Strong problem-solving and written/verbal communication skills.
• Ability to work in an office setting with occasional travel.

Responsibilities

• Diagnose and resolve hardware- and software-related issues.
• Configure and deploy hardware and software systems.
• Provide network issue support and connectivity troubleshooting.
• Update technical documentation and SOPs.
• Train end-users on IT systems and applications.
• Handle helpdesk tickets and basic compute issues promptly.
• Support conference rooms and manage IT inventory records.

Skills

Problem-solving

Communication

Teamwork

Customer care

End-user training

Education

Associate’s degree in IT or related field

Tools

ServiceNow

VPN technologies

RSA SecurID

Video Conferencing (VTC)

Job description

Do you have an eye for detail and a passion for developing innovation solutions? The IT Support Technician II provides advanced technical support for desktop/laptop computers and network equipment. This role includes troubleshooting complex issues, installing software, and maintaining IT infrastructure. As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Responsibilities

• Diagnose and resolve technical issues related to hardware and software.
• Configure and deploy hardware and software systems.
• Provide support for network issues, including connectivity problems.
• Contribute and update technical documentation and standard operating procedures.
• Assist in training end-users on the proper use of IT systems and applications.
• Respond to helpdesk tickets and resolve basic compute issues in a timely manner.
• Conference room support and maintenance.
• Maintain and update IT inventory and asset management records.

Qualifications You Must Have

• Associate’s degree in a related field of study.
• 1+ years of relevant experience.
• Relevant experience can be considered as a substitute for the required educational qualifications.
• In the absence of a degree, a minimum of 3 years of related experience is required.
• Higher level relevant degree may substitute for experience.
• Experience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem-solving.
• Understanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front-line questions on how to best utilize AI tools.
• Intermediate understanding of computer hardware, software, and network troubleshooting.
• Strong communication and problem-solving skills.
• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing.
• Written and verbal communication skills with end users.
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals.
• Comprehensive troubleshooting skills of industry standard hardware and software products/services.

Qualifications We Prefer

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience in a corporate IT environment.
• A+ Certification.
• Technical documentation skills.
• Knowledge of Service Now and functionality.

Essential Functions

• Ability to lift and move computer equipment up to 50 lbs.
• Regularly required to stand, walk, use hands, and reach with hands and arms.
• Working primarily in an office environment; some tasks may require work in server rooms.
• Ability to travel to different office locations as required.
• Ability to work on a computer for prolonged periods.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

Estimated Starting Salary Range: $25.24 - $34.71.

Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

• medical, dental, and vision plans
• 401(k) with 150% match up to 6%
• life insurance
• 3 weeks paid time off
• tuition reimbursement
• more

IMPORTANT NOTICE: To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs.

If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.

SNC is a trusted global leader in aerospace and national security.

Our innovative solutions enable connected protection through command, control and communications systems, as well as ISR, cyber, electromagnetic spectrum management, and other high capabilities for systems across all domains – sea, land, air, space and cyber.

As a longstanding leader in defense technology, SNC is the optimum intersection of commercial, defense and non-traditional contractors.

We are one of the only privately owned mid-tier A&D contractors and we pride ourselves on our ability to invest early and often to ensure mission success on or ahead of schedule.

It’s part of our mission to always stay one step ahead; working on solutions today to solve the problems of tomorrow.

Founded in 1963, SNC is owned by Chairwoman Eren Ozmen and CEO Fatih Ozmen.