IT Support Technician II

Jabil; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Jabil, a global engineering and manufacturing innovator, seeks an IT Support Specialist to provide end-user assistance for PC, server, and software. You will troubleshoot hardware/software, manage backups, and support network and telecom services onsite.

As part of a large IT organization, you will document processes, adhere to security policies, and contribute to continual improvement initiatives across sites.

Qualifications

• Experience providing end-user IT support in a corporate environment.
• Knowledge of PC/server hardware and software.
• Familiarity with backups and security policies.

Responsibilities

• Provide technical support to end-users for PC, server, hardware, or software.
• Monitor asset inventory and perform routine checks.
• Administer backups, restore tests, and license audits.
• Troubleshoot and resolve end-user problems.
• Document new processes and train users.
• Collaborate with administrators on network and systems tasks.

Skills

Teamwork

Communication skills

Analytical thinking

Tools

SAP RF Scanners

MES

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Provides technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact with supplier/service provider ensure tasks are completed.
• Monitor asset inventory.
• Verify back up, daily check list, account maintenance.
• Administer tape rotation - back up tapes.
• Serve as the point of technical escalation.
• Perform periodic license audits.
• Create and configure ghost images for site hardware.
• Create and Image MES and SAP RF Scanners.
• Maintain and troubleshoot site PBX.
• Provide on call support.
• Identify and purchase hardware using the CER Process.
• Administer network hardware (enabling and disabling ports).
• Administer file services, Print Services and Terminal Servers.
• Document new processes.
• Provide support to wireless devices. (i.e. - Blackberry).
• Follow all procedures around the ISS security policy.
• Provide end user training & technical assistance.
• Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
• Network Administration (equipment maintenance, backups, daily checklists).
• Systems Administration (account maintenance, backups/restores, server maintenance).
• Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
• Database Administration (daily checklists, backups, troubleshooting).
• Load and verify correct operation of software packages.
• Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
• Simulate or recreate user problems to resolve operating difficulties.
• Maintain inventory of computer parts and lo of all repairs/service performed.
• Provide training and technical assistance to users.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

Strong collaboration skills and a positive attitude when working within a large IT organization. Teamwork is essential to success in this role.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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