IT Support Tech I

Jabil; Cockeysville (MD); On-site; USD 62,000 - 99,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K match

Employee Stock Purchase Plan

Paid Time Off

Tuition Reimbursement

Life & Disability Insurance

Commuter Benefits

Employee Assistance Program

Pet Insurance

Adoption Assistance

Annual Base Pay Increase

Volunteer Opportunities

Job summary

Jabil is seeking an IT Support Technician to provide on-site technical support for end users in Hunt Valley, MD. You will manage desktop systems, software, and network resources, ensuring reliable operations and user satisfaction in a regulated medical manufacturing setting.

The role requires a high school diploma and 3+ years of IT support experience, with a preference for those with A+ or equivalent certification.

Qualifications

• High school diploma required; A+ certification or equivalent preferred.
• Minimum of 3 years IT support or helpdesk experience.
• Experience in a medical manufacturing or regulated environment is highly desirable.
• Strong communication and documentation skills, with attention to safety and quality standards.

Responsibilities

• Provide on-site technical support across Hunt Valley locations.
• Participate in on-call rotation for emergencies.
• Respond to support tickets and ensure timely resolution.
• Troubleshoot desktops, laptops, and software applications.
• Assist end users in-person, via phone, or through remote tools.
• Install, upgrade, and troubleshoot software applications.
• Maintain accurate documentation and update knowledge base articles.
• Ensure compliance with safety, quality, and security policies.
• Collaborate with cross-functional teams to support production priorities.
• Maintain professional demeanor in a fast-paced, regulated environment.

Skills

IT support

Customer service

Communication skills

Documentation

Attention to detail

Time management

Microsoft Office

Remote support tools

Education

High school diploma

A+ certification (preferred)

Tools

Microsoft Office

Remote support software

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Schedule

Schedule: 8:00 am - 5:00 pm, may support on-call scheduling

How will you make an impact?

As an IT Support Technician, you will provide essential technical support to end users across Hunt Valley, Maryland locations, ensuring smooth operation of desktop systems, software applications, and network resources. You will play a key role in maintaining system reliability and user satisfaction through timely troubleshooting, clear communication, and adherence to safety and quality standards—especially within a regulated medical manufacturing environment where attention to detail and documentation integrity are critical.

What will you do?

• Provide on-site technical support across Hunt Valley locations
• Participate in on-call rotation for emergency response during and outside business hours
• Respond to support tickets and monitor queues to ensure timely resolution of issues
• Perform basic to moderately complex troubleshooting of desktops, laptops, and software applications
• Support end users in person, via phone, or through remote tools with professionalism and clarity
• Install, upgrade, and troubleshoot various software applications
• Maintain accurate documentation and follow established IT policies and procedures
• Create and update knowledge base articles to support consistent issue resolution
• Ensure compliance with site and corporate safety, quality, and security policies
• Collaborate with cross-functional teams to support production and operational priorities
• Maintain a professional demeanor while providing technical support in a fast-paced, regulated environment

Education

High school diploma required. A+ certification or equivalent preferred.

Experience

Minimum of 3 years of experience in IT support or helpdesk functions. Experience supporting users in a medical manufacturing or regulated environment is highly desirable.

Knowledge, Skills, Abilities

Strong attention to detail in troubleshooting, documentation, and compliance. Excellent communication skills with the ability to explain technical concepts to diverse audiences. Ability to work independently and collaboratively in a team environment. Strong organizational and time-management skills; able to prioritize multiple tasks. Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word). Ability to maintain a customer-focused mindset while resolving technical issues. Knowledge of IT support tools and remote assistance platforms. Understanding of safety protocols and ability to use PPE when required.

Physical Requirements

Ability to sit or stand for extended periods and use computer equipment frequently. Must be able to lift up to 25 lbs. regularly and occasionally up to 50 lbs. Requires close vision for reading technical materials and working with computer screens.

Work Environment

Primarily office-based with some time spent on the manufacturing floor. Support provided via phone, email, online chat, and remote support software. Must be comfortable working in a regulated, safety-conscious environment.

Salary Range

Salary Range: 62,400.00 - 98,800.00 USD Annual. This position is onsite - no relocation or sponsorship benefits available for this role.

The pay range for this role is $62,400 - $98,800.

Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

Benefits

As part of the total rewards package, Jabil offers benefits to enhance your health, wealth, and resilient self.

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Base Pay Increase
• Community Volunteer Opportunities
• medical, dental, and vision insurance plans
• paid time off
• paid parental leave
• company-paid holidays subject to change yearly
• 401(k) retirement plan
• employee stock purchase plan

EEO & Accessibility

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an email to [e-mail] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this email or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.