IT Support Technician II
Garney
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Benefits offered by this job
Job summary
Garney is seeking an IT Support Technician II to provide advanced technical support for employee-owners across offices, jobsites, and remote locations. You will troubleshoot complex issues, support enterprise systems, and help maintain reliable IT operations while advancing security initiatives.
You will troubleshoot hardware, software, Microsoft 365, devices, and connectivity; serve as escalation; document resolutions; and assist with endpoint management and deployment. Travel may be required.
Qualifications
- 3+ years of IT support, desktop support, help desk or related roles.
- Experience with Microsoft 365, Windows OS, endpoint devices and business apps.
- Advanced troubleshooting across hardware, software, mobile devices, printers and connectivity.
- Knowledge of TCP/IP, DNS, DHCP, VPN and wireless networking.
- Experience provisioning devices, software deployment, and patch management.
- Ability to identify root causes and drive improvements.
- Strong communication, documentation, and customer service skills.
- Associate degree in IT/CS preferred; relevant certifications encouraged.
Responsibilities
- Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity.
- Escalate complex issues and assist with resolution across the organization.
- Support employees across offices, jobsites, and remote work environments.
- Document issues, resolutions, and recommendations in the ticketing system.
- Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patching.
- Support workstation lifecycle management including procurement, deployment, upgrades, and retirement.
- Serve as a resource for office and jobsite tech, including networking and printers.
- Support cybersecurity, vulnerability remediation, and compliance initiatives.
- Identify recurring issues, perform root cause analysis, and document improvements.
- Participate in technology deployments, office builds, hardware refreshes, and jobsite mobilizations; mentor junior staff.
- Travel as needed to support office and jobsite technology operations.
Skills
Education
Tools
Job description
GARNEY
An IT Support Technician II position is available at Garney. In this role, you will provide advanced technical support for employee-owners across offices, jobsites, and remote locations. As an IT Support Technician II, you will troubleshoot and resolve complex technology issues, support enterprise systems and technology deployments, and serve as a key resource for maintaining reliable IT operations while contributing to process improvements, cybersecurity initiatives, and end-user success.
- Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues
- Serve as an escalation resource for complex support requests and assist with issue resolution across the organization
- Support employee-owners across offices, jobsites, and remote work environments
- Document technical issues, resolutions, and recommendations within the IT ticketing system
- Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patch management
- Support workstation lifecycle management, including procurement, deployment, upgrades, and retirement
- Serve as a technical resource for office and jobsite technology, including networking, printers, conferencing systems, and connectivity solutions
- Support cybersecurity, vulnerability remediation, and compliance initiatives
- Identify recurring issues, perform root cause analysis, and contribute to process improvements and technical documentation
- Participate in technology deployments, office builds, hardware refreshes, and jobsite mobilizations while mentoring junior support staff
- Travel as needed to support office and jobsite technology operations
- 3+ years of experience in IT support, desktop support, help desk, or related technical roles
- Experience supporting Microsoft 365, Windows operating systems, endpoint devices, and business applications
- Advanced troubleshooting skills across hardware, software, mobile devices, printers, conferencing technologies, and connectivity issues
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking
- Understanding of endpoint management, device provisioning, software deployment, and patch management practices
- Ability to identify root causes, resolve complex technical issues, and drive continuous improvement
- Strong communication, documentation, customer service, and organizational skills
- Ability to work independently, manage multiple priorities, and support both technical and non-technical users
- Understanding of information security principles and endpoint protection practices
- Associate degree in Information Technology, Computer Science, or related field preferred
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or equivalent preferred
- Experience with endpoint management, device deployment, remote users, or construction jobsites preferred
- Pay range: $28.85 - $38.46 per hour
- Free medical, prescription, dental, and vision plans ($0 premiums)
- Virtual doctor visits with no co-pay
- Shares of company stock at no cost starting your first day
- 401(k) plan with a 3.5% match
- Student loan resources
- Weekly paychecks
- Paid time off
- 8 paid holidays
- Health Savings Account (HSA) with a lump sum and matching contributions
- Free life insurance and disability policy
- Free access to healthcare coordinators
- Counseling sessions with mental health professionals at no cost
- Access to consultations with legal and financial professionals at no cost
- Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more
- 50% employee discount in the Garney apparel store
If you are interested in the IT Support Technician II position, please view additional opportunities with Garney at careers.garney.com. If you have questions or would like more information, please email recruiter@garney.com and include the job location and requisition ID to ensure a prompt response. All openings listed are currently accepting candidates. Garney and its subsidiaries are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Garney is a background screening, drug-free workplace. You may be required to complete a post-offer physical and a site-specific background check for this position.
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