IT Support Technician II

Angi; Denver (CO); Hybrid; USD 57,000 - 65,000; Full time

Job summary

Join a leading company as a Desktop Support Technician in Denver, where you'll ensure a seamless IT experience for employees. Your role will involve troubleshooting hardware and software issues, providing support, and collaborating with teams to enhance IT operations. If you're passionate about customer service and eager to grow in systems support, this is the perfect opportunity for you.

Benefits

Medical, dental, vision package

Flexible vacation policy

Pet discount plans

Retirement plan with company match (401K)

Year-end performance bonus & equity package

Qualifications

• 2+ years of experience in a technical support role.
• Experience troubleshooting PC & Mac systems.
• Familiar with IT Service Management systems.

Responsibilities

• Provide Tier 1 & 2 support, escalating issues as needed.
• Triage incoming support requests and assess severity.
• Participate in maintenance activities on hardware and software.

Skills

Customer Service

Troubleshooting

Communication

Organization

Tools

Google Sheets

Excel

Freshservice

Jira

Job description

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At Angi, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi At a Glance

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)
  
  

Why Join Angi

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can’t wait to welcome you.

About The Team

The Technical Operations team at Angi is dedicated to keeping our IT environment exceptional for all associates. Our team is dynamic, fast-paced, and thrives on collaboration. We are constantly pushing to improve and are looking for a motivated Desktop Support Technician to help us do just that. If you're passionate about customer service and eager to grow in systems support and administration, we’d love to have you as part of our team. This role will be based in our Denver office on a hybrid schedule.

What You’ll Do

As a Desktop Support Technician, you'll play a key role in ensuring our employees have a seamless IT experience. You will troubleshoot and resolve issues across various hardware, software, and networking systems while collaborating with different teams to maintain a high-quality IT environment. Your contribution will directly impact the efficiency and success of Angi’s workforce.

• Provide Tier 1 & 2 support, escalating issues to higher tiers when needed.
• Triage incoming support requests, assessing severity and impact.
• Participate in maintenance activities on hardware, operating systems, and software applications, and, with supervision, make physical changes to PC, Mac, server, and network storage hardware.
• Travel to various locations for support activities, team events, and site buildouts.
• Ensure seamless connectivity for devices with file servers, email, VPN, printers, etc.
• Participate in an On-Call rotation (6-10 weeks) for after-hours support.
• Provide executive support, including in-person assistance and occasional travel.
• Install, configure, troubleshoot, and repair endpoint devices, maintaining compliance with information system standards.
• Train users on hardware and software usage.
• Collaborate with vendors for support and logistics needs.
• Document processes and share knowledge with other team members.
• Support conference rooms and events with A/V setup and maintenance.
• Manage inventory, ensuring stock availability for operations.
• Prepare IT kits for new hires and assist with onboarding logistics.
• Track IT asset deliveries and coordinate returns from departing employees.
• Work with logistics on inventory, invoicing, and asset lifecycle management.
  
  

Who You Are

• 2+ years of experience in a technical support role, with strong customer service skills.
• Experience troubleshooting PC & Mac systems remotely and locally.
• Basic knowledge of servers, networking hardware, and operating systems.
• Familiar with IT Service Management systems (Freshservice, Jira, etc.).
• Proficient in Google Sheets or Excel.
• Strong organizational and inventory management skills.
• Ability to communicate effectively via email, Slack, and verbal instructions.
• Capable of following processes and suggesting improvements when necessary.
• Able to stay calm and composed, especially when managing executive-level support or in high-pressure situations.
• Comfortable with occasional travel between sites and limited out-of-state travel for team activities.
• Physical Demands
• Ability to lift up to 50 lbs and carry it up flights of stairs if needed.
• Capable of mounting audio/visual equipment using a ladder and hand tools.
• Able to be on your feet for extended periods and perform tasks like bending, crouching, and kneeling while moving equipment.
  

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits

• The salary band for this position ranges $57,000 - $65,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year end performance bonus & equity package.
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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