IT Support Technician I (Tier 1)

StoneGate Senior Living, LLC; Lewisville (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

StoneGate Senior Living, LLC in Lewisville, TX is seeking a customer-focused IT Support Specialist I (Tier 1) to join our IT team. This role serves as the first point of contact for employees needing technical help and resolves common issues across our cloud-based environment.

The ideal candidate has experience supporting Windows devices and Microsoft 365 apps, excellent customer service, and strong troubleshooting skills in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent.
• 1+ year of IT support or related technical experience.
• Working knowledge of Windows 10/11.
• Familiarity with Microsoft 365 apps including Outlook/Teams/OneDrive.
• Familiarity with computer hardware, printers, mobile devices, and troubleshooting.
• Strong customer service and interpersonal skills.

Responsibilities

• Provide Tier 1 technical support for end users via phone, email, remote support, and ticketing platform.
• Troubleshoot and resolve common hardware, software, printing, and connectivity issues.
• Support Windows 10/11 devices and Microsoft 365 applications.
• Perform routine account administration tasks (password resets, unlocks, provisioning).
• Assist users with Microsoft Outlook, Teams, OneDrive, SharePoint, and other Microsoft 365 apps.
• Assist with Intune enrollment and Google Admin Console activities.
• Configure, deploy, and maintain desktops, laptops, peripherals, and ChromeOS devices.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to Tier 2 when needed.
• Support new hire onboarding and knowledge base updates.

Skills

Windows 10/11

Microsoft 365

Customer service

Troubleshooting

Communication

Teamwork

Education

High school diploma

Associate's degree in IT/CS

CompTIA A+ (Preferred)

Tools

Matrix42 ticketing

ServiceNow

Zendesk

Google Admin Console

Microsoft Intune

ChromeOS management

Job description

StoneGate Senior Living, LLC in Lewisville, TX is seeking a customer-focused IT Support Specialist I (Tier 1) to join our IT team. This role serves as the first point of contact for employees needing technical help and resolves common issues across our cloud-based environment.

The ideal candidate has experience supporting Windows devices and Microsoft 365 apps, excellent customer service, and strong troubleshooting skills in a fast-paced healthcare setting.