IT Support Technician I

jabil; Prince George (VA); On-site; USD 30,000 - 54,000; Full time

Job summary

Jabil is seeking an IT Support Technician I to support a new factory startup in Prince George, VA. You will provide hands-on IT support for PCs, servers, software, and peripherals in a fast-paced startup environment.

Role involves on-site work, collaboration with IT leadership, facilities, and manufacturing teams, and potential non-standard hours during critical milestones. Candidates should have a High School diploma and 3–5 years of experience, with A+ certification desirable.

Qualifications

• High School diploma or equivalent with 3–5 years of relevant experience.
• A+ certification desired but not required.

Responsibilities

• Provide IT support for end users on PC, server, hardware, and software applications.
• Load and verify software packages; configure PCs and peripherals.
• Troubleshoot end-user issues and manage service desk requests with SLAs/KPIs.
• Assist with startup deployment of IT equipment across office and manufacturing areas.
• Maintain inventory and contribute to knowledge base and documentation.

Skills

Customer service

Communication

Independent work

Troubleshooting

Time management

Education

High School diploma

A+ certification

Tools

Microsoft Office

PC hardware

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

IT Support Technician I

On-site at our Prince George, VA facility.

This role is to support anew factory in Prince George, VA (onsite) startup manufacturing large form‑factor equipment. The product will be large (shipping container size), heavy (50+ tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up. Skills to include: panel and point to point wire assembly, Medium Voltage, Low Voltage, and High Power Electronic assemblies.

How Will You Make an Impact?

As an IT Support Technician I, you will provide technical support to end‑users for PC, server, hardware, and software applications.

This position supports a new factory startup and is expected to operate in a dynamic, fast‑changing environment where systems, processes, and infrastructure are being established. The Support Technician II will play a hands‑on role in site IT bring‑up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady‑state operations.

Location:

On‑site at our Prince George, VA facility.

Shift:

Monday – Friday, 6:00 AM – 2:30 PM

What Will You Do?

Core Support Responsibilities

• Load and verify software packages
• Troubleshoot and resolve end‑user issues
• Install and configure PCs and peripherals
• Resolve site‑level incident management requests
• Populate Knowledge Database and Configuration Management Database where appropriate
• Emphasize management of queues and adherence to SLAs and KPIs
• Install and configure PCs (imaging)
• Troubleshoot basic issues with scanners (MES / SAP RF)
• Provide phone‑based or remote support for offsite users
• Purchase software and hardware via PO process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
• Provide maintenance and support of Audio/Visual equipment
• Perform baseline support for standard IT applications
• Monitor Service Desk queues and resolve tickets in a timely manner
• Install, identify, and repair hardware and peripheral components
• Simulate or recreate user issues to resolve operating difficulties
• Maintain inventory of computer parts and logs of repairs
• Provide training and technical assistance to users

Startup & Factory Ramp Responsibilities

• Support IT infrastructure and end‑user readiness activities during factory build, commissioning, and early production ramp
• Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
• Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
• Work hands‑on in factory, warehouse, and construction‑adjacent environments as systems and work areas are brought online
• Support non‑standard schedules, including extended hours or weekends, during critical startup and production milestones
• Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
• Identify gaps, risks, or recurring issues during ramp and proactively accelerate or propose improvements

Continuous Improvement & Professional Expectations

• Participate in the exchange of ideas and information within the department
• Ask questions and encourage input from team members
• Provide regular updates to appropriate managers
• Identify creative ways to reduce cost and improve efficiency
• Drive continuous improvement through trend analysis and metrics
• Ensure procedures and work instructions are efficient and not redundant
• Demonstrate strong customer service and sense of urgency
• Maintain discretion and confidentiality of IT systems and data
• Understand and embrace business and IT strategic direction
• Follow all corporate, regional, and site security, safety, and health policies

MINIMUM REQUIREMENTS

• High School diploma and 3-5 years of experience, or equivalent combination of education and experience
• A+ certification desired
• Knowledge of Microsoft applications and utilities

Preferred for Startup Environments

• Experience supporting manufacturing, factory floor, or warehouse IT
• Hands‑on experience with new site deployments, refreshes, or large‑scale rollouts

LANGUAGE & SKILL REQUIREMENTS

• Strong customer service and communication skills (verbal and written)
• Service‑oriented attitude with sense of urgency
• Ability to work independently and prioritize based on business impact
• Time management and analytical troubleshooting skills
• Ability to understand basic network and system architecture
• Willingness to provide on‑call support and adapt to startup demands

PHYSICAL REQUIREMENTS

• Prolonged use of computer equipment
• Ability to sit or stand for extended periods
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
• Frequent walking between office and manufacturing floor areas

WORK ENVIRONMENT

• Office and manufacturing floor environment
• Exposure to moderate noise levels
• Startup phase may include time spent in partially constructed or transitioning work areas

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e‑mail to [e-mail] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e‑mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

The hourly pay range for this role is $21.73 - $39.13. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. As part of the total rewards package, Jabil offers benefits to enhance your health, wealth and resilient self. These include medical, dental, and vision insurance plans; 401(k) retirement plan and employee stock purchase plan; and paid time off.