IT Support Technician I , II

ECHO USA; Lake Zurich (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading company in outdoor power equipment manufacturing is seeking an IT Support Technician to enhance user productivity and deliver outstanding support. This hybrid role requires strong troubleshooting skills, customer service expertise, and familiarity with Microsoft technologies. The company offers competitive salary, 11 paid holidays, and various benefits including medical insurance and tuition reimbursement.

Benefits

11 paid holidays

Affordable medical, dental, and vision insurance

Paid PTO

5% 401K match

Tuition reimbursement

Annual performance bonus

Qualifications

• 2+ years of experience in computer systems support.
• Understanding of desktop/laptop/mobile computing platforms.
• Ability to learn new skills quickly.

Responsibilities

• Identify and resolve user system issues through a ticketing system.
• Provide excellent customer service throughout the support process.
• Train users to use necessary technologies.

Skills

Troubleshooting

Customer Service

Attention to Detail

Communication

Education

Some college preferred or High School graduate with applicable experience

Tools

Microsoft Windows

Microsoft Office 365

Active Directory

Job description

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO is seeking an IT Support Technician! This role focuses on ensuring user productivity and enhancing computing experiences by effectively identifying and resolving issues, all while delivering outstanding customer service.

The salary range for this position is $45,000 - $55,000 based on experience and qualifications.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid PTO
• 5% 401K match
• Tuition reimbursement
• Annual performance bonus

Duties/Responsibilities:

• Identify, troubleshoot, resolve, and document user system issues through effective use of ticketing system and other available tools.
• Provide excellent customer service and maintain customer satisfaction in every step of the delivery.
• Train users to use technology that is required for their job.
• Prioritize work and multitask efficiently to manage and resolve all incoming user support issues.
• Provide complete follow-through to successful ticket resolution or escalate to appropriate support administrator.
• Collaborate with other IT staff and vendor support resources to resolve requests.
• Install, provision, support, configure, evaluate, maintain, monitor, secure, and analyze systems and software in a client/server network environment.
• Evaluate and identify areas for process and workflow improvements, bringing those suggestions to the team for review and consensus.
• Assist in project related work as needed.
• Other duties as assigned by Manager.

Job Experience/Skills:

• 2+ years of experience in computer systems support.
• Understanding of desktop/laptop/mobile computing platforms and their hardware and software.
• Working knowledge in Microsoft Windows desktop OS, Microsoft Office 365, Active Directory.
• Strong reasoning and troubleshooting skills.
• Ability to quickly learn new skills and technologies.
• Exhibits persistence, diligence, consistency, and responsibility in daily work.
• Attention to detail, high level of accuracy, and ability to multitask and prioritize workload.
• Ability to establish and maintain rapports and interact with various levels of professionals.
• Strong verbal and written communication skills.
• Comfortable and capable working both independently and as a team.
• Possess strong initiative and effective organizational skills.

Education: Some college preferred or High School graduate with applicable experience and certifications.

Equal Opportunity Employment:

We are an equal opportunity employer. We welcome all applicants.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.