IT - Support Technician I

Cec Facilities Llc; Irving (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

CEC Companies in Irving, Texas, is seeking an IT Support Technician to deliver courteous, professional help desk support to end users, troubleshoot desktop hardware and software, and assist onsite and remote users.

The role requires an Associate’s degree preferred and 1–3 years in a corporate help desk. Candidates should be proficient with Windows 10, basic networking, Citrix, and maintain a calm, service-oriented attitude while logging all tickets.

Qualifications

• Associate’s degree in Computer Science, Engineering, or related field preferred.
• 1–3 years of help desk or IT support experience in a corporate environment.
• A+ or other relevant certification preferred.

Responsibilities

• Provide first-level IT support by phone and on-site for hardware, software, and printers.
• Troubleshoot, diagnose, and resolve issues or escalate as needed.
• Document issues and resolutions in the ticketing system.
• Assist with installs, upgrades, moves, and changes for workstations.
• Maintain security and access controls, including password resets.

Skills

Customer service

Technical troubleshooting

Communication

Time management

Analytical thinking

Microsoft Office proficiency

Education

Associate’s degree in Computer Science, Engineering, or related field

Tools

Microsoft Windows 10

Citrix

Basic networking

Job description

CEC is one of the top specialty subcontractors in the country. With our rapid growth, we’re looking for passionate, talented, and creative individuals to join our team. If you’re ready for a challenge that will elevate your career, this is the right place, right time, right people.Position SummaryIT Support Technician will provide courteous professional customer service and technical assistance to end users. The position will assist onsite and remote company users and other IT personnel to troubleshoot, maintain, and resolve desktop computer hardware and software issues.Essential Duties and ResponsibilitiesProvide telephone and desk side problem resolution support for all corporate users of computer, software, hardware, peripherals, and networks.Grant access, change, and re-set passwords.Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.Performs installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices.Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.Log all calls and activities accurately in a tracking system.Special projects and additional duties as assigned.Other Duties and ResponsibilitiesPerforms other related duties as assigned to ensure efficient and effective processes, completion of projects and smooth operation of department.Education and ExperienceAssociate’s degree in Computer Science, Engineering, or related field preferred.1-3 years of experience performing level one help desk support working as part of a corporate help desk/IT team.Required Skills, Knowledge, and AbilitiesBasic Technical Certification (A+, networking, MCP, etc.)Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 10 and Citrix.Establish and maintain effective professional working relationships with co-workers at every level of management.Present a professional image as a representative of the Company.Enforce Information Technology company policies and procedures for all employees.Problem Solving/AnalysisTechnical CapacityCommunication ProficiencyTime ManagementWork EnvironmentThe work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Requires mobility within an office environment.Regularly required to talk and hear. Effectively communicate with others both written and orally, including using the telephone.Prolonged periods sitting at a desk and working on a computer.The employee may be required to walk; reach with hands and arms; and bend.May be required to stoop, kneel, and crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.Possess good hearing, normal or corrected.The employee must be able to regularly lift and/or move up to 10 pounds, lift and /or move up to 50 pounds. The employee may be required to climb stairs. Must be able to work 8 hours a day, 40 hours per week, and overtime as required and night or weekend shifts, as needed.CEC Companies is an Equal Opportunity Employer committed to diversity in our workforce. It is our policy to attract and retain the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, status as a military veteran, or any other status protected under federal, state, or local law. Diverse candidates are encouraged to apply.