IT Support Technician, Corporate IT

Serverfarm LLC; Suwanee, Northern (GA, KY); Hybrid; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401k

Full medical coverage

Dental coverage

Vision coverage

Job summary

Serverfarm LLC is a leading developer and operator of data centers with a growing global footprint. We provide secure, scalable digital infrastructure for top tech and hyperscale customers.

This role supports desktop and mobile environments, administers Microsoft 365, and helps deploy modern management tools across the organization. You will collaborate with IT and People teams on onboarding, offboarding, and policy enforcement, while contributing to compliant, efficient operations in a

Qualifications

• Experience supporting desktop and mobile platforms across Windows 11, macOS, iOS, and Android.
• Familiarity with Microsoft 365 suite and security tools (Entra, Defender, Exchange, SharePoint, Teams).
• Experience deploying device management tools like NinjaOne and Intune.

Responsibilities

• Provide desktop and mobile support across multiple OSs and devices.
• Manage device lifecycle from procurement to retirement with secure data handling.
• Maintain endpoint security with Microsoft Defender and optimize Office tools.
• Assist with deployment of AutoCAD and Bluebeam; support Freshservice workflows.
• Collaborate with teams to enforce IT policies and train end users.

Skills

Windows/macOS/iOS/Android support

Microsoft 365 administration

Intune/NinjaOne deployment

Endpoint security (Defender)

Office productivity tools

AutoCAD/Bluebeam familiarity

Freshservice ticketing

IT policy implementation

End-user training

Education

Relevant IT certifications or degree

Tools

Microsoft 365

Entra

SharePoint

Defender

Exchange

Teams

NinjaOne

Intune

Job description

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

Key Accountabilities

• Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.

• Assist with the device lifecycle from procurement and reissuance through to retirement, with secure data handling throughout the process in line with company standards.

• Experience administering Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams.

• Experience deploying NinjaOne and Intune for device and application management.

• Maintain endpoint security policies using Microsoft Defender.

• Support and troubleshoot productivity tools such as Microsoft Office.

• Assist with the deployment and support of specialised software including AutoCAD and Bluebeam.

• Assist with service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.

• Perform software installations, updates, and patch management across desktop environments.

• Collaborate with other teams to implement and enforce IT policies and procedures.

• Train end users on best practices and new technologies.

• Contribute to compliance efforts.

• Document processes and maintain accurate records of desktop configurations and changes.

• Work in collaboration with the People Team to complete employee onboarding and offboarding events.

$25 - $30 an hour

Serverfarm is committed to providing an equal opportunity workplace and offers paid time off, paid holidays, 401k and FULL coverage medical, dental and vision. Our compensation philosophy rewards employees for achieving the values and objectives aligned with the company’s goals and strategic initiatives.

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.