IT Support Technician, Corporate IT

Serverfarm; Atlanta (GA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401k

Full medical, dental & vision coverage

Job summary

Serverfarm is seeking an IT Support professional to partner with our global teams in Atlanta to keep Windows, macOS, iOS and Android devices running smoothly. You will manage the device lifecycle, deploy Intune and NinjaOne, and support core Microsoft 365 services ensuring secure, compliant operations.

You will collaborate with cross-functional teams, train users, and help enforce IT policies while contributing to onboarding/offboarding activities.

Qualifications

• Experience providing desktop and mobile support for Windows, macOS, iOS, and Android.
• Familiar with Microsoft 365 services including Entra, SharePoint, Defender, Exchange and Teams.
• Experience deploying device-management tools such as NinjaOne and Intune.
• Knowledge of endpoint security policies and Microsoft Office productivity tools.
• AutoCAD and Bluebeam experience is a plus.

Responsibilities

• Provide support for desktop and mobile systems across Windows 11, macOS, iOS, and Android.
• Manage the device lifecycle from procurement to retirement with secure data handling.
• Administer Microsoft 365 services (Entra, SharePoint, Defender, Exchange, Teams).
• Deploy NinjaOne and Intune for device and app management.
• Maintain endpoint security policies using Defender.
• Support Microsoft Office and productivity tools.
• Assist with deployment of AutoCAD and Bluebeam.
• Log service requests and incidents in Freshservice and ensure timely resolution.
• Perform software installations, updates, and patch management.
• Collaborate with teams to enforce IT policies.
• Train end users and contribute to onboarding/offboarding.
• Document processes and maintain records of desktop configurations.
• Work with People Team on onboarding/offboarding.

Skills

Desktop support

Windows 11

macOS

iOS

Android

Microsoft 365

Intune

NinjaOne

Microsoft Defender

Office 365

Freshservice

AutoCAD

Bluebeam

Onboarding

IT compliance

Tools

NinjaOne

Intune

Freshservice

AutoCAD

Bluebeam

Microsoft Defender

Microsoft 365

SharePoint

Entra

Exchange

Teams

Job description

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

Key Accountabilities

• Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.
• Assist with the device lifecycle from procurement and reissuance through to retirement, with secure data handling throughout the process in line with company standards.
• Experience administering Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams.
• Experience deploying NinjaOne and Intune for device and application management.
• Maintain endpoint security policies using Microsoft Defender.
• Support and troubleshoot productivity tools such as Microsoft Office.
• Assist with the deployment and support of specialised software including AutoCAD and Bluebeam.
• Assist with service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.
• Perform software installations, updates, and patch management across desktop environments.
• Collaborate with other teams to implement and enforce IT policies and procedures.
• Train end users on best practices and new technologies.
• Contribute to compliance efforts.
• Document processes and maintain accurate records of desktop configurations and changes.
• Work in collaboration with the People Team to complete employee onboarding and offboarding events.

Serverfarm is committed to providing an equal opportunity workplace and offers paid time off, paid holidays, 401k and FULL coverage medical, dental and vision. Our compensation philosophy rewards employees for achieving the values and objectives aligned with the company’s goals and strategic initiatives.

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.