Global IT Manager, Data Center IT

Serverfarm LLC; Georgia; Hybrid; USD 130,000 - 140,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401k

Medical, dental and vision insurance

Job summary

Serverfarm LLC is seeking a senior IT leader to drive global data center IT infrastructure, including server, storage, virtualization, and network. You will lead a distributed team across time zones, own incidents, and coordinate major deployments with construction and operations teams.

You will manage vendor relationships, establish standards, and drive continuous improvement while traveling as projects require across North America and Europe.

Qualifications

• Seven or more years in systems, network, or infrastructure engineering.
• At least two years leading or managing technical staff.
• Distributed or remote team experience across time zones.
• Proficient in Windows Server, Linux, virtualization, storage, and networking.
• Experience owning incident management and root cause analysis.
• Capability to establish operational standards and documentation.
• Strong written and verbal communication for executives.
• Willingness to travel to sites across North America and Europe.

Responsibilities

• Lead, mentor, and develop a distributed team of five to six IT professionals across multiple countries.
• Own availability, performance, and lifecycle of data center IT infrastructure globally.
• Oversee backup, patching, monitoring, and access management across sites.
• Manage major incident response and drive root cause remediation.
• Oversee vendor and integrator relationships to meet contractual standards.
• Drive down alert noise and reduce recurring incidents.
• Lead IT scope for new facility deployments, planning, and procurement.
• Coordinate IT delivery with construction schedules and site handoffs.
• Maintain SOPs, naming conventions, and site documentation standards.

Skills

Systems administration

Network administration

Infrastructure engineering

Team leadership

Remote team management

Incident management

Root cause analysis

Documentation standards

Vendor management

Communication

Tools

Windows Server

Linux

Virtualization

Enterprise storage

IP networking

Job description

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

Key Accountabilities

Team Leadership

• Lead, mentor, and develop a growing distributed team of five to six systems and network professionals across multiple countries and time zones.
• Own performance management, career development planning, hiring, and onboarding for the team.
• Establish and enforce operating standards for documentation quality, ticket hygiene, change management, and on-call responsiveness.
• Build genuine team cohesion across a workforce that is remote by default and rarely in the same room deliberate communication rhythm, clear ownership, and shared standards.

Operational Ownership

• Own the availability, performance, and lifecycle of data center IT infrastructure across the global portfolio server, storage, virtualization, network, and monitoring.
• Ensure consistent execution of backup and restore validation, patching, monitoring coverage, and access management across all sites.
• Own major incident response: coordinate the response, drive root cause analysis, and ensure remediation actions are completed rather than merely logged.
• Manage the vendor and integrator relationships that support site IT hold partners to their contractual commitments and to a professional standard of delivery.
• Drive down alert noise and eliminate recurring incidents rather than absorbing them as routine.

Project and Buildout Delivery

• Lead IT scope for new facility deployments and expansions planning, procurement, structured cabling coordination, IDF and MMR standup.
• Coordinate IT delivery against construction and commissioning schedules, and escalated early and clearly when IT's window is being compressed.
• Manage the technical standards library SOPs, build standards, naming and addressing conventions, and site documentation and hold the team to it.
• Partner with Corporate IT, Security & Compliance, Controls, and Operations to ensure site delivery is aligned across functions.
• Manage hardware refresh cycles, capacity planning, IT capital and operating budget input for your area.

Required Qualifications

• Seven or more years in systems administration, network administration, or infrastructure engineering, including at least two years leading or managing technical staff.
• Demonstrated experience managing a distributed or remote team across multiple time zones.
• Working proficiency credible, not necessarily expert across Windows Server, Linux, virtualization, enterprise storage, and IP networking. You must be able to hold a technical conversation with your team, evaluate a design, and judge whether a proposed fix is sound.
• Experience owning incident management and root cause analysis for business-critical infrastructure.
• Track record of establishing and sustaining operational standards and documentation in an environment that previously lacked them.
• Strong written and verbal communication, including the ability to brief non-technical stakeholders and executives clearly.
• Willingness to travel to sites across North America and Europe as project schedules require.

$130,000 - $140,000 a year

Serverfarm is committed to providing an equal opportunity workplace and offers paid time off, paid holidays, 401k and FULL coverage medical, dental and vision. Our compensation philosophy rewards employees for achieving the values and objectives aligned with the company’s goals and strategic initiatives.

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.