IT Support Technician

Canam Steel Corporation; Washington (MO); On-site; USD 32,000 - 40,000; Full time

Job summary

Canam Steel Corporation is seeking an IT Support Technician to install, configure, repair and replace computer hardware, software and local networking at our Washington, Missouri site. You will provide end-user support, maintain inventories, and ensure systems meet corporate standards.

The role requires knowledge of Windows desktop OS, Active Directory, PC/server hardware and storage. Travel to other locations may be needed; on-call after hours is anticipated.

Qualifications

• Associate degree in Information Technology or related field or 2 years equivalent experience.
• Professional certifications (e.g. CompTIA A+, CompTIA Net+) preferred.
• Experience with PC hardware, server hardware and disk systems.
• Strong knowledge of Windows desktops and Active Directory.

Responsibilities

• Installs, configures, repairs or replaces computer hardware, software and local networking.
• Provide IT support for manufacturing equipment and related projects.
• Perform preventive maintenance on PCs and servers to minimize downtime.
• Create and update documentation for problem resolutions and standards.
• Collaborate with corporate IT to ensure security measures are integrated.

Skills

Windows OS

Active Directory

PC hardware repair

Server hardware

Disk storage systems

Education

Associate degree in IT or related field

Tools

Windows Server management

AD administration tools

Job description

Installs, configures, repairs or replaces computer-related hardware, software, local networking equipment and wiring and ensures their stability while meeting corporate standards and procedures for optimal integration with all CSC’s applications.

ESSENTIAL FUNCTIONS

• Coordinates with IT Manager, local site management, and Corporate infrastructure group.
• Performs all functions and duties with adherence to corporate policy when applicable.
• Assists in Configuring user’s mobile devices for wireless in-office access.
• Create and Update documentation for problem resolutions, corporate computing standards, and technical data.
• Assist in life-cycle management of hardware, including responsible recycling and certified data destruction of storage devices.
• Availability to be on-call after normal business hours.
• Maintains a positive work atmosphere by behaving and communicating in an effective manner with customers, co-workers, clients and supervisors.
• Assist users with operating computer equipment and software to optimize productivity.
• Install, configure, repair and replace computer related hardware, software and local networking equipment and wiring.
• Define, identify, troubleshoot and resolve users’ issues.
• Provide IT support in the manufacturing areas for computer-controlled equipment and related projects.
• Perform preventive maintenance of PCs, Servers and other computer and peripheral hardware to minimize downtime.
• Provide training on internal IT systems policies and procedures.
• Collaborate with corporate IT to ensure that security measures are integrated into all aspects of IT infrastructure and operations.
• Assist employees with company-provided awareness training to educate them about potential security risks and best practices for maintaining a secure computing environment.
• Participate in IT projects and initiatives led by the corporate team, collaborating with relevant stakeholders to ensure alignment with organizational goals and objectives.
• Performs other duties as assigned by supervisor.
• Regular and reliable attendance.

Location

2000 West Main Street, Washington , Missouri 63090 , United States

Anticipated Pay Range

$23.44 - $28.72

Pay Range Disclaimer

Please note that the compensation details listed reflect salary only, and do not include bonus or profit-sharing.

Our salary ranges are determined by role, level, and location. The range displayed on the job posting reflects the minimum and maximum target for new hire salaries for this position. The range may vary by location. Within the range, individual pay is determined by additional factors, including job related skills, experience, and relevant education or training.

In addition to base salary, this role will be eligible for participation in Canam Steel Corp (CSC)'s benefits programs, including medical, dental, vision, (plus additional voluntary benefits) and 401K (with employer match).

Associate degree in Information Technology or a related field or 2 years equivalent relevant work experience and a high school diploma or equivalent.

• Professional certification (e.g. CompTIA A+, CompTIA Net+) is preferred.
• Experience with PC hardware repair, server hardware, and disk systems.
• Good working knowledge of Windows desktop operating systems and Microsoft Active Directory
• Analytically minded with excellent problem-solving ability.
• Self-driven, detail-oriented, effective written and verbal communication and inter-personal skills; fluent in spoken and written English.
• Good Decision-making skills
• Good interpersonal skills.
• Ability to work remotely after business hours as needed.
• Must be willing and able to travel to other locations, depending on project needs and timelines.

PHYSICAL DEMANDS

• Frequent communication with others to exchange information.
• Frequent repetition of motions that may include the wrists, hands and/or fingers.
• Frequent moving about to accomplish tasks or moving from one worksite to another.
• Occasional adjusting or moving objects up to 70 pounds in all directions.
• Constantly remaining in a stationary position, often standing or sitting for prolonged periods.
• Constant use of computer for prolonged periods.
• Constantly thinking and processing information.
• Constantly maintaining concentration and focus on tasks.

WORK ENVIRONMENT

• General office environment.
• May require occasional exposure to production area with airborne particles, loud noises, and extreme heat and cold. Personal protection equipment is required when entering manufacturing plant.

DISCLAIMER

Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CSC retains the right to change or assign other duties to this position.

CSC is an Equal Opportunity Employer including Disability/Veterans and participates in the E-Verify program. We offer our talented and dedicated staff a welcoming work environment free from harassment and discrimination.

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