IT Support Technician

The Scylla Group; Warrenton, Northern (VA, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

The Scylla Group in Warrenton, VA is seeking an IT Support Technician to diagnose hardware and software issues, deploy and configure equipment, and support a broad client base in a fast-paced MSP environment. You will work with Windows 11, Office 365, Active Directory, and network services, handling on-site, remote, and phone-based troubleshooting, with opportunities to expand your skills.

This role offers either part-time or full-time hours, primarily in our Warrenton office, with occasional

Qualifications

• Strong problem-solving skills.
• Strong organizational skills.
• Excellent interpersonal and communication skills (written and verbal).
• Experience with Microsoft Windows 11.
• Experience with Microsoft Office (2021 / 365).

Responsibilities

• Work with Microsoft Active Directory and Group Policy.
• Set up accounts and workstations.
• Monitor performance and maintain systems according to requirements.
• Update systems and maintain patch levels.
• Troubleshoot network connectivity (LAN, WAN, DNS, DHCP, TCP/IP, WiFi, etc.).
• Troubleshoot issues remotely, over-the-phone and on-site.
• Communicate with customers / end-users.

Skills

Problem solving

Organization

Interpersonal communication

Windows 11

Office 365

Job description

IT Support Technician

Overview

As a Support Technician at The Scylla Group, you will diagnose hardware and software issues, deploy and configure equipment, maintain equipment, and solve issues for customers while working in a fast-paced, team environment that strives to keep up with new technologies and trends.

The ideal candidate should have demonstrable experience troubleshooting hardware and software issues, prioritizing and escalating tasks, and a desire to expand your skillset. You will work in a team environment where you will be expected to ask questions and contribute to conversations. We are a managed services provider and support a large client base. All team members work in a variety of infrastructures and with a mixture of technology products on any given day. If you are looking for an opportunity to expand your skillsets, keep current, and work with a highly capable team of peers, then this may be the opportunity for you.

This is a part-time or full-time position depending on the candidate. Job duties will mostly be carried out in our Warrenton, VA office, but will occasionally be conducted at client sites (local area).

The Scylla Group is an interdisciplinary agency versed in business strategy, graphic design, and information technology. We consistently work in the latest emerging technologies providing our clients with first-class solutions.

Desired Skills and Experience

• Strong problem-solving skills
• Strong organizational skills
• Excellent interpersonal and communication skills (both written and verbal)
• Experience with Microsoft Windows 11
• Experience with Microsoft Office (2021 / 365)

Responsibilities

• Working with Microsoft Active Directory and Group Policy
• Setting up accounts and workstations
• Monitoring performance and maintain systems according to requirements
• Updating systems and maintaining patch levels
• Troubleshooting network connectivity (LAN, WAN, DNS, DHCP, TCP/IP, WiFi, etc.)
• Troubleshooting issues remotely, over-the-phone and on-site
• Communicating with customers / end-users